Common use of Processes and Procedures Related to This Contract Clause in Contracts

Processes and Procedures Related to This Contract. A request for support is defined as a request to fix a defect in existing equipment and software. Such requests may be executed by e-mail, fax or phone call. In the latter case the Bank Project Manager must summarize in writing for its file, the conversation held with the Supplier and/or its Local agent. The support request sent to the Supplier shall clearly mention the severity level of the problem.

Processes and Procedures Related to This Contract. A request for support is defined as a request to fix a defect in existing equipment and software. Such softwareSuch requests may be executed by e-mail, fax or phone call. In the latter case the Bank Project Manager must summarize in writing for its file, the conversation held with the Supplier and/or its Local agent. The support request sent to the Supplier shall clearly mention the severity level of the problem.