Processing Agreement. a processing agreement that contains written agreements on the processing of personal data by the Service Provider Response Times: the time that expires between the time at which the Client submits a report of an Incident in conformity with article 7 of this SLA and the time at which the Service Provider gives the first substantive response. Service Level Agreement (SLA): this SLA in which specific arrangements are made regarding the quality of the delivered Service and the applicable procedures and which forms an integral part of the Agreement concluded between Parties. Service Provider: the natural or legal party that provides the service as described in this Service Level Agreement. This is the Partner when the Clients have an agreement with the Partner and LGD when the Client has a direct agreement with LGD. Service(s): the services as described in the Agreement.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement