Processor Obligations. 40.1 The Supplier shall, in relation to any Personal Data Processed in connection with the performance by the Supplier of its obligations under this Agreement: (a) Process that Personal Data only on the documented written instructions of the Customer unless the Supplier is required by applicable law to Process Personal Data. The Supplier shall promptly notify the Customer of this before performing the Processing required by the applicable laws unless those applicable laws prohibit the Supplier from so notifying the Customer; (b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Supplier, to protect against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful Processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it). (c) not transfer any Personal Data to a Third Country unless the Supplier complies with its obligations under the Data Protection Laws by providing an adequate level of protection to any Personal Data that is transferred. The Customer agrees that the Personal Data may be transferred to or stored in a Third Country where the Customer is located in order to carry out the Services and the Supplier's other obligations under this Agreement; and (d) assist the Customer, at the Customer's cost in responding to any request from a Data Subject and in ensuring compliance with its obligations under Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators; (e) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the Agreement unless required by applicable law to store the Personal Data; (f) maintain complete and accurate records and information to demonstrate its compliance with this paragraph 4 and allow the Customer access to the same for inspection and auditing purposes; and (g) inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation. 40.2 The Customer consents to the Supplier appointing any third-party Processor of Personal Data under this Agreement. The Supplier confirms that it has entered or (as the case may be) will enter with the third-party Processor into a written agreement substantially on that third party's standard terms of business and which the Supplier confirms, to the best of its knowledge, reflect and will continue to reflect the requirements of Data Protection Legislation. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party Processor appointed by it pursuant to paragraph 4. The Supplier’s hourly rate is: £85 The Supplier’s daily rate is: £566 The Supplier’s weekend/out of business hours rate is: £115 The Supplier’s overtime rate is: £115 1. The inclusive call bundle supplied as part of our HV select user licence is subject to a Fair Usage Policy. The available number of minutes to UK 01/02 and UK mobile networks (as defined in clause 2) is 5,000 minutes in each calendar month, per licence, with the exception of calls as defined in clause3. Calls to 03 numbers must not exceed 15% of the total minutes used for that licence and the duration of each call must not exceed 60 minutes. 2. The following mobile networks are included within the HV Select inclusive call bundle; calls to other mobile networks are charged at the standard tariff: UK Mobile O2, UK Mobile EE, UK Mobile Orange, UK Mobile Vodafone, UK Mobile Three. 3. Incoming calls to numbers not assigned directly to a licence (such as a ▇▇▇▇ group) that then are forwarded on are not included and are charged at the standard call tariff. 4. The Supplier reserves the right to charge for the total duration of any call type above with a duration in excess of 60 minutes. Minutes are aggregate across the combined licences on a customers' site. For example, if a customer site has 10 licences the combined number of minutes is 50,000 for the site. The 03 allowance applies on a per licence basis. 5. The services should not be used by automated and non-human operators. 6. The Supplier reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the Fair Usage Policy be broken, if the Supplier suspects the service is being used to generate artificially inflated traffic, or if the service is suspected to be used for the involvement in fraud, illegal activity or terrorism. 7. Should a licence exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits. 8. Should any licence exceed the Fair Usage Policy in a future month the inclusive bundle will be suspended and ALL USAGE for the customer site will be rated at the standard call tariff for future whole months until the usage falls within the Fair Usage Policy. 9. The Supplier reserves the right to review the inclusive calls bundle at any time giving 30 days' notice of any change to the customer. 10. The inclusive call bundle is only applicable to the HV Select licence and excludes any other service. All other calls are charged at the standard call tariff. Unlimited mobile broadband 1. The unlimited 4G or 5G mobile broadband in subject to a Fair Usage Policy a. Data usage where more than 12 devices are consistently connected b. Exceeding 650GB of data usage in any calendar month twice in a 6 month period
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Processor Obligations. 40.1 The Supplier shall, in relation to any Personal Data Processed in connection with the performance by the Supplier of its obligations under this Agreement:
(a) Process that Personal Data only on the documented written instructions of the Customer unless the Supplier is required by applicable law to Process Personal Data. The Supplier shall promptly notify the Customer of this before performing the Processing required by the applicable laws unless those applicable laws prohibit the Supplier from so notifying the Customer;
(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Supplier, to protect against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful Processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).
(c) not transfer any Personal Data to a Third Country unless the Supplier complies with its obligations under the Data Protection Laws by providing an adequate level of protection to any Personal Data that is transferred. The Customer agrees that the Personal Data may be transferred to or stored in a Third Country where the Customer is located in order to carry out the Services and the Supplier's other obligations under this Agreement; and
(d) assist the Customer, at the Customer's cost in responding to any request from a Data Subject and in ensuring compliance with its obligations under Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(e) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the Agreement unless required by applicable law to store the Personal Data;
(f) maintain complete and accurate records and information to demonstrate its compliance with this paragraph 4 and allow the Customer access to the same for inspection and auditing purposes; and
(g) inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.
40.2 The Customer consents to the Supplier appointing any third-party Processor of Personal Data under this Agreement. The Supplier confirms that it has entered or (as the case may be) will enter with the third-party Processor into a written agreement substantially on that third party's standard terms of business and which the Supplier confirms, to the best of its knowledge, reflect and will continue to reflect the requirements of Data Protection Legislation. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party Processor appointed by it pursuant to paragraph 4. The Supplier’s hourly rate is: £85 The Supplier’s daily rate is: £566 The Supplier’s weekend/out of business hours rate is: £115 The Supplier’s overtime rate is: £115
1. The inclusive call bundle supplied as part of our HV select user licence is subject to a Fair Usage Policy. The available number of minutes to UK 01/02 and UK mobile networks (as defined in clause 2) is 5,000 minutes in each calendar month, per licence, with the exception of calls as defined in clause3. Calls to 03 numbers must not exceed 15% of the total minutes used for that licence and the duration of each call must not exceed 60 minutes.
2. The following mobile networks are included within the HV Select inclusive call bundle; calls to other mobile networks are charged at the standard tariff: UK Mobile O2, UK Mobile EE, UK Mobile Orange, UK Mobile Vodafone, UK Mobile Three.
3. Incoming calls to numbers not assigned directly to a licence (such as a ▇▇▇▇ group) that then are forwarded on are not included and are charged at the standard call tariff.
4. The Supplier reserves the right to charge for the total duration of any call type above with a duration in excess of 60 minutes. Minutes are aggregate across the combined licences on a customers' site. For example, if a customer site has 10 licences the combined number of minutes is 50,000 for the site. The 03 allowance applies on a per licence basis.
5. The services should not be used by automated and non-human operators.
6. The Supplier reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the Fair Usage Policy be broken, if the Supplier suspects the service is being used to generate artificially inflated traffic, or if the service is suspected to be used for the involvement in fraud, illegal activity or terrorism.artificially
7. Should a licence exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
8. Should any licence exceed the Fair Usage Policy in a future month the inclusive bundle will be suspended and ALL USAGE for the customer site will be rated at the standard call tariff for future whole months until the usage falls within the Fair Usage Policy.
9. The Supplier reserves the right to review the inclusive calls bundle at any time giving 30 days' notice of any change to the customer.
10. The inclusive call bundle is only applicable to the HV Select licence and excludes any other service. All other calls are charged at the standard call tariff. Unlimited mobile broadband
1. The unlimited 4G or 5G mobile broadband in subject to a Fair Usage Policy
2. The following contravenes the Fair Usage Policy:
a. Data usage where more than 12 devices are consistently connected
b. Exceeding 650GB of data usage in any calendar month twice in a 6 month period
3. Should a service exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
4. Should a service exceed the Fair Usage Policy the unlimited bundle will be suspended and ALL USAGE for the customer will be rated at the standard data tariff of £1 per MB for future whole months until the usage falls within the Fair Usage Policy. We may offer website maintenance for a fixed monthly premium
1. Secure Maintenance includes the following, within Fair Usage limits as per point 4:
a. Ad hoc WordPress updates
b. Ad hoc plugin updates
c. One-off migration performance optimisation
d. Technical support relating to the server
e. DNS updates for websites where we control the DNS record
f. Daily or on-request website backups, depending on the hosting package g. Restoration of websites from backup
2. Total Support Hosting includes jobs from point 1 plus:
a. Ad hoc performance optimisation
b. Minor website updates such as a new page, plugin or addition of provided content
c. Investigation of Plugin conflicts
3. Website maintenance by default excludes the following:
a. Website design, re-design or theme design
b. Image or logo creation, or manipulation
c. Plugin debugging
d. CSS debugging
e. Creation of content
f. Search Engine Optimisation
g. Social Media
h. Work on websites not hosted by Globe2
i. Updates to DNS records not controlled by Globe2
j. Manual restoration of a hacked website if backups have been compromised as well.
4. Unless specified elsewhere within your maintenance contract, the following limitations shall apply:
a. The total amount of support within a 12-month period should not exceed 10 hours
b. Work listed in point 3
c. Fixing a compromised site which uses an unsupported or out of date plugin (which we cannot update, for instance if it requires a license which has not been purchased), and we have informed you.
d. Work undertaken where no maintenance package is in place, when the time spent exceeds the Fair Usage limit, or which involves work excluded from the maintenance package will be charged at our hourly rate. In the event of hourly charges being applicable, we will advise this prior to undertaking any work.
Appears in 1 contract
Sources: Master Services Agreement
Processor Obligations. 40.1 The Supplier shall, in relation to any Personal Data Processed in connection with the performance by the Supplier of its obligations under this Agreement:
(a) Process that Personal Data only on the documented written instructions of the Customer unless the Supplier is required by applicable law to Process Personal Data. The Supplier shall promptly notify the Customer of this before performing the Processing required by the applicable laws unless those applicable laws prohibit the Supplier from so notifying the Customer;
(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Supplier, to protect against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful Processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).
(c) not transfer any Personal Data to a Third Country unless the Supplier complies with its obligations under the Data Protection Laws by providing an adequate level of protection to any Personal Data that is transferred. The Customer agrees that the Personal Data may be transferred to or stored in a Third Country where the Customer is located in order to carry out the Services and the Supplier's other obligations under this Agreement; and
(d) assist the Customer, at the Customer's cost cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(e) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the Agreement unless required by applicable law to store the Personal Data;
(f) maintain complete and accurate records and information to demonstrate its compliance with this paragraph 4 and allow the Customer access to the same for inspection and auditing purposes; and
(g) inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.
40.2 The Customer consents to the Supplier appointing any third-third party Processor of Personal Data under this Agreement. The Supplier confirms that it has entered or (as the case may be) will enter with the third-party Processor into a written agreement substantially on that third party's standard terms of business and which the Supplier confirms, to the best of its knowledge, reflect and will continue to reflect the requirements of Data Protection Legislation. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party Processor appointed by it pursuant to paragraph 4. The Supplier’s hourly rate is: £85 The Supplier’s daily rate is: £566 The Supplier’s weekend/out of business hours rate is: £115 The Supplier’s overtime rate is: £115
1. The inclusive call bundle supplied as part of our HV select user licence is subject to a Fair Usage Policy. The available number of minutes to UK 01/02 and UK mobile networks (as defined in clause 2) is 5,000 minutes in each calendar month, per licence, with the exception of calls as defined in clause3. Calls to 03 numbers must not exceed 15% of the total minutes used for that licence and the duration of each call must not exceed 60 minutes.
2. The following mobile networks are included within the HV Select inclusive call bundle; calls to other mobile networks are charged at the standard tariff: UK Mobile O2, UK Mobile EE, UK Mobile Orange, UK Mobile Vodafone, UK Mobile Three.
3. Incoming calls to numbers not assigned directly to a licence (such as a ▇▇▇▇ group) that then are forwarded on are not included and are charged at the standard call tariff.
4. The Supplier reserves the right to charge for the total duration of any call type above with a duration in excess of 60 minutes. Minutes are aggregate across the combined licences on a customers' site. For example, if a customer site has 10 licences the combined number of minutes is 50,000 for the site. The 03 allowance applies on a per licence basis.
5. The services should not be used by automated and non-human operators.
6. The Supplier reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the Fair Usage Policy be broken, if the Supplier suspects the service is being used to generate artificially inflated traffic, or if the service is suspected to be used for the involvement in fraud, illegal activity or terrorism.
7. Should a licence exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
8. Should any licence exceed the Fair Usage Policy in a future month the inclusive bundle will be suspended and ALL USAGE for the customer site will be rated at the standard call tariff for future whole months until the usage falls within the Fair Usage Policy.
9. The Supplier reserves the right to review the inclusive calls bundle at any time giving 30 days' notice of any change to the customer.
10. The inclusive call bundle is only applicable to the HV Select licence and excludes any other service. All other calls are charged at the standard call tariff. Unlimited mobile broadband
1. The unlimited 4G or 5G mobile broadband in subject to a Fair Usage Policy
a. Data usage where more than 12 devices are consistently connected
b. Exceeding 650GB of data usage in any calendar month twice in a 6 month period
3. Should a service exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
4. Should a service exceed the Fair Usage Policy the unlimited bundle will be suspended and ALL USAGE for the customer will be rated at the standard data tariff of £1 per MB for future whole months until the usage falls within the Fair Usage Policy. We may offer website maintenance for a fixed monthly premium
1. Website maintenance includes the following, within Fair Usage limits as per point 3:
a. Ad hoc WordPress updates
b. Ad hoc plugin updates
c. Minor website updates such as a new page, plugin or addition of provided content
d. Investigation of Plugin conflicts
e. Technical support relating to the website hosting
f. DNS updates for websites where we control the DNS record
g. Daily or on-request website backups, depending on the hosting package
h. Restoration of websites from backup
2. Website maintenance by default excludes the following:
a. Website design, re-design or theme design
b. Image or logo creation, or manipulation
c. Plugin debugging
d. CSS debugging
e. Creation of content
f. Search Engine Optimisation (SEO)
g. Social Media
h. Work on websites not hosted by Globe2
i. Updates to DNS records not controlled by Globe2
3. Unless specified elsewhere within your maintenance contract, the following limitations shall apply:
a. The total amount of support within a 12-month period should not exceed 20 hours
b. Work listed in point 2
c. Work undertaken where no maintenance package is in place, when the time spent exceeds the Fair Usage limit, or which involves work excluded from the maintenance package will be charged at our hourly rate. In the event of hourly charges being applicable, we will advise this prior to undertaking any work.
Appears in 1 contract
Sources: Master Services Agreement
Processor Obligations. 40.1 4.1 The Supplier shall, in relation to any Personal Data Processed in connection with the performance by the Supplier of its obligations under this Agreement:
(a) Process that Personal Data only on the documented written instructions of the Customer Client unless the Supplier is required by applicable law to Process Personal Data. The Supplier shall promptly notify the Customer Client of this before performing the Processing required by the applicable laws unless those applicable laws prohibit the Supplier from so notifying the CustomerClient;
(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Supplier, to protect against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful Processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).
(c) not transfer any Personal Data to a Third Country unless the Supplier complies with its obligations under the Data Protection Laws by providing an adequate level of protection to any Personal Data that is transferred. The Customer Client agrees that the Personal Data may be transferred to or stored in a Third Country where the Customer Client is located in order to carry out the Services and the Supplier's other obligations under this Agreement; and
(d) assist the CustomerClient, at the CustomerClient's cost cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(e) at the written direction of the CustomerClient, delete or return Personal Data and copies thereof to the Customer Client on termination of the Agreement unless required by applicable law to store the Personal Data;
(f) maintain complete and accurate records and information to demonstrate its compliance with this paragraph 4 and allow the Customer Client access to the same for inspection and auditing purposes; and
(g) inform the Customer Client if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.
40.2 4.2 The Customer Client consents to the Supplier appointing any third-third party Processor of Personal Data under this Agreement. The Supplier confirms that it has entered or (as the case may be) will enter with the third-party Processor into a written agreement substantially on that third party's standard terms of business and which the Supplier confirms, to the best of its knowledge, reflect and will continue to reflect the requirements of Data Protection Legislation. As between the Customer Client and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party Processor appointed by it pursuant to paragraph 4. The Supplier’s hourly rate is: £85 The Supplier’s daily rate is: £566 The Supplier’s weekend/out of business hours rate is: £115 The Supplier’s overtime rate is: £115
1. The inclusive call bundle supplied as part of our HV select user licence is subject to a Fair Usage Policy. The available number of minutes to UK 01/02 and UK mobile networks (as defined in clause 2) is 5,000 minutes in each calendar month, per licence, with the exception of calls as defined in clause3. Calls to 03 numbers must not exceed 15% of the total minutes used for that licence and the duration of each call must not exceed 60 minutes.
2. The following mobile networks are included within the HV Select inclusive call bundle; calls to other mobile networks are charged at the standard tariff: UK Mobile O2, UK Mobile EE, UK Mobile Orange, UK Mobile Vodafone, UK Mobile Three.
3. Incoming calls to numbers not assigned directly to a licence (such as a ▇▇▇▇ group) that then are forwarded on are not included and are charged at the standard call tariff.
4. The Supplier reserves the right to charge for the total duration of any call type above with a duration in excess of 60 minutes. Minutes are aggregate across the combined licences on a customers' site. For example, if a customer site has 10 licences the combined number of minutes is 50,000 for the site. The 03 allowance applies on a per licence basis.
5. The services should not be used by automated and non-human operators.
6. The Supplier reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the Fair Usage Policy be broken, if the Supplier suspects the service is being used to generate artificially inflated traffic, or if the service is suspected to be used for the involvement in fraud, illegal activity or terrorism.
7. Should a licence exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
8. Should any licence exceed the Fair Usage Policy in a future month the inclusive bundle will be suspended and ALL USAGE for the customer site will be rated at the standard call tariff for future whole months until the usage falls within the Fair Usage Policy.
9. The Supplier reserves the right to review the inclusive calls bundle at any time giving 30 days' notice of any change to the customer.
10. The inclusive call bundle is only applicable to the HV Select licence and excludes any other service. All other calls are charged at the standard call tariff. Unlimited mobile broadband
1. The unlimited 4G or 5G mobile broadband in subject to a Fair Usage Policy
a. Data usage where more than 12 devices are consistently connected
b. Exceeding 650GB of data usage in any calendar month twice in a 6 month period
Appears in 1 contract
Sources: Master Services Agreement
Processor Obligations. 40.1 The Supplier shall, in relation to any Personal Data Processed in connection with the performance by the Supplier of its obligations under this Agreement:
(a) Process that Personal Data only on the documented written instructions of the Customer unless the Supplier is required by applicable law to Process Personal Data. The Supplier shall promptly notify the Customer of this before performing the Processing required by the applicable laws unless those applicable laws prohibit the Supplier from so notifying the Customer;
(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Supplier, to protect against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful Processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).
(c) not transfer any Personal Data to a Third Country unless the Supplier complies with its obligations under the Data Protection Laws by providing an adequate level of protection to any Personal Data that is transferred. The Customer agrees that the Personal Data may be transferred to or stored in a Third Country where the Customer is located in order to carry out the Services and the Supplier's other obligations under this Agreement; and
(d) assist the Customer, at the Customer's cost cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(e) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the Agreement unless required by applicable law to store the Personal Data;
(f) maintain complete and accurate records and information to demonstrate its compliance with this paragraph 4 and allow the Customer access to the same for inspection and auditing purposes; and
(g) inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.
40.2 The Customer consents to the Supplier appointing any third-third party Processor of Personal Data under this Agreement. The Supplier confirms that it has entered or (as the case may be) will enter with the third-party Processor into a written agreement substantially on that third party's standard terms of business and which the Supplier confirms, to the best of its knowledge, reflect and will continue to reflect the requirements of Data Protection Legislation. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party Processor appointed by it pursuant to paragraph 4. The Supplier’s hourly rate is: £85 75 The Supplier’s daily rate is: £566 500 The Supplier’s weekend/out of business hours rate is: £115 100 The Supplier’s overtime rate is: £115100
1. The inclusive call bundle supplied as part of our HV select user licence is subject to a Fair Usage Policy. The available number of minutes to UK 01/02 and UK mobile networks (as defined in clause 2) is 5,000 minutes in each calendar month, per licence, with the exception of calls as defined in clause3. Calls to 03 numbers must not exceed 15% of the total minutes used for that licence and the duration of each call must not exceed 60 minutes.
2. The following mobile networks are included within the HV Select inclusive call bundle; calls to other mobile networks are charged at the standard tariff: UK Mobile O2, UK Mobile EE, UK Mobile Orange, UK Mobile Vodafone, UK Mobile Three.
3. Incoming calls to numbers not assigned directly to a licence (such as a ▇▇▇▇ group) that then are forwarded on are not included and are charged at the standard call tariff.
4. The Supplier reserves the right to charge for the total duration of any call type above with a duration in excess of 60 minutes. Minutes are aggregate across the combined licences on a customers' site. For example, if a customer site has 10 licences the combined number of minutes is 50,000 for the site. The 03 allowance applies on a per licence basis.
5. The services should not be used by automated and non-human operators.
6. The Supplier reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the Fair Usage Policy be broken, if the Supplier suspects the service is being used to generate artificially inflated traffic, or if the service is suspected to be used for the involvement in fraud, illegal activity or terrorism.
7. Should a licence exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
8. Should any licence exceed the Fair Usage Policy in a future month the inclusive bundle will be suspended and ALL USAGE for the customer site will be rated at the standard call tariff for future whole months until the usage falls within the Fair Usage Policy.
9. The Supplier reserves the right to review the inclusive calls bundle at any time giving 30 days' notice of any change to the customer.
10. The inclusive call bundle is only applicable to the HV Select licence and excludes any other service. All other calls are charged at the standard call tariff. Unlimited mobile broadband
1. The unlimited 4G or 5G mobile broadband in subject to a Fair Usage Policy
a. Data usage where more than 12 devices are consistently connected
b. Exceeding 650GB of data usage in any calendar month twice in a 6 month period
3. Should a service exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
4. Should a service exceed the Fair Usage Policy the unlimited bundle will be suspended and ALL USAGE for the customer will be rated at the standard data tariff of £1 per MB for future whole months until the usage falls within the Fair Usage Policy.
Appears in 1 contract
Sources: Master Services Agreement
Processor Obligations. 40.1 The Supplier shall, in relation to any Personal Data Processed in connection with the performance by the Supplier of its obligations under this Agreement:
(a) Process that Personal Data only on the documented written instructions of the Customer unless the Supplier is required by applicable law to Process Personal Data. The Supplier shall promptly notify the Customer of this before performing the Processing required by the applicable laws unless those applicable laws prohibit the Supplier from so notifying the Customer;
(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Supplier, to protect against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful Processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it).
(c) not transfer any Personal Data to a Third Country unless the Supplier complies with its obligations under the Data Protection Laws by providing an adequate level of protection to any Personal Data that is transferred. The Customer agrees that the Personal Data may be transferred to or stored in a Third Country where the Customer is located in order to carry out the Services and the Supplier's other obligations under this Agreement; and
(d) assist the Customer, at the Customer's cost cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(e) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the Agreement unless required by applicable law to store the Personal Data;
(f) maintain complete and accurate records and information to demonstrate its compliance with this paragraph 4 and allow the Customer access to the same for inspection and auditing purposes; and
(g) inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.
40.2 The Customer consents to the Supplier appointing any third-third party Processor of Personal Data under this Agreement. The Supplier confirms that it has entered or (as the case may be) will enter with the third-party Processor into a written agreement substantially on that third party's standard terms of business and which the Supplier confirms, to the best of its knowledge, reflect and will continue to reflect the requirements of Data Protection Legislation. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any third-party Processor appointed by it pursuant to paragraph 4. The Supplier’s hourly rate is: £85 The Supplier’s daily rate is: £566 The Supplier’s weekend/out of business hours rate is: £115 The Supplier’s overtime rate is: £115
1. The inclusive call bundle supplied as part of our HV select user licence is subject to a Fair Usage Policy. The available number of minutes to UK 01/02 and UK mobile networks (as defined in clause 2) is 5,000 minutes in each calendar month, per licence, with the exception of calls as defined in clause3. Calls to 03 numbers must not exceed 15% of the total minutes used for that licence and the duration of each call must not exceed 60 minutes.
2. The following mobile networks are included within the HV Select inclusive call bundle; calls to other mobile networks are charged at the standard tariff: UK Mobile O2, UK Mobile EE, UK Mobile Orange, UK Mobile Vodafone, UK Mobile Three.
3. Incoming calls to numbers not assigned directly to a licence (such as a ▇▇▇▇ group) that then are forwarded on are not included and are charged at the standard call tariff.
4. The Supplier reserves the right to charge for the total duration of any call type above with a duration in excess of 60 minutes. Minutes are aggregate across the combined licences on a customers' site. For example, if a customer site has 10 licences the combined number of minutes is 50,000 for the site. The 03 allowance applies on a per licence basis.
5. The services should not be used by automated and non-human operators.
6. The Supplier reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the Fair Usage Policy be broken, if the Supplier suspects the service is being used to generate artificially inflated traffic, or if the service is suspected to be used for the involvement in fraud, illegal activity or terrorism.
7. Should a licence exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
8. Should any licence exceed the Fair Usage Policy in a future month the inclusive bundle will be suspended and ALL USAGE for the customer site will be rated at the standard call tariff for future whole months until the usage falls within the Fair Usage Policy.
9. The Supplier reserves the right to review the inclusive calls bundle at any time giving 30 days' notice of any change to the customer.
10. The inclusive call bundle is only applicable to the HV Select licence and excludes any other service. All other calls are charged at the standard call tariff. Unlimited mobile broadband
1. The unlimited 4G or 5G mobile broadband in subject to a Fair Usage Policy
a. Data usage where more than 12 devices are consistently connected
b. Exceeding 650GB of data usage in any calendar month twice in a 6 month period
3. Should a service exceed the usage limits defined in the Fair Usage Policy the customer will be notified and given the opportunity to rectify the usage within the Policy limits.
4. Should a service exceed the Fair Usage Policy the unlimited bundle will be suspended and ALL USAGE for the customer will be rated at the standard data tariff of £1 per MB for future whole months until the usage falls within the Fair Usage Policy. We may offer website maintenance for a fixed monthly premium
1. Website maintenance includes the following, within Fair Usage limits as per point 3:
a. Ad hoc WordPress updates
b. Ad hoc plugin updates
c. Minor website updates such as a new page, plugin or addition of provided content
d. Investigation of Plugin conflicts
e. Technical support relating to the website hosting
f. DNS updates for websites where we control the DNS record
g. Daily or on-request website backups, depending on the hosting package
h. Restoration of websites from backup
i. On-page Search Engine Optimisation
2. Website maintenance by default excludes the following:
a. Website design, re-design or theme design
b. Image or logo creation, or manipulation
c. Plugin debugging
d. CSS debugging
e. Creation of content
f. Off-page Search Engine Optimisation
g. Social Media
h. Work on websites not hosted by Globe2
i. Updates to DNS records not controlled by Globe2
j. Manual restoration of a hacked website if backups have been compromised as well.
3. Unless specified elsewhere within your maintenance contract, the following limitations shall apply:
a. The total amount of support within a 12-month period should not exceed 20 hours
b. Work listed in point 2
c. Work undertaken where no maintenance package is in place, when the time spent exceeds the Fair Usage limit, or which involves work excluded from the maintenance package will be charged at our hourly rate. In the event of hourly charges being applicable, we will advise this prior to undertaking any work.
Appears in 1 contract
Sources: Master Services Agreement