Program Adjustments. Workday monitors, evaluates, and adjusts, as appropriate, the security program in light of: a) Any relevant changes in technology and any internal or external threats to Workday or the Covered Data; b) Security and data privacy regulations applicable to Workday; and c) Workday’s own changing business arrangements, such as mergers and acquisitions, alliances and joint ventures, outsourcing arrangements, and changes to information systems. Workday’s Service is based on a multi-tenanted operating model that applies common, consistent management practices for all customers using the service. This common operating model allows Workday to provide the high level of service reflected in our business agreements. This document (the “SLA”) communicates Workday’s Production Support and Service Level Availability Policy for its customers. Capitalized terms, unless otherwise defined herein, shall have the same meaning as in the primary Service subscription agreement between Workday and Customer (“MSA”).
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Sources: Universal Main Subscription Agreement, Universal Main Subscription Agreement
Program Adjustments. Workday monitors, evaluates, and adjusts, as appropriate, the security program in light of:
a) Any relevant changes in technology and any internal or external threats to Workday or the Covered Data;
b) Security and data privacy regulations applicable to Workday; and
c) Workday’s own changing business arrangements, such as mergers and acquisitions, alliances and joint ventures, outsourcing arrangements, and changes to information systems. Workday’s Service is based on a multi-tenanted operating model that applies common, consistent management practices for all customers using the service. This common operating model allows Workday to provide the high level of service reflected in our business agreements. This document (the “SLA”) communicates Workday’s Production Support and Service Level Availability Policy for Planning for its customers. Capitalized terms, unless otherwise defined herein, shall have the same meaning as in the primary Service subscription agreement between Workday and Customer (“MSA”), the Planning Addendum or Product Terms, as applicable.
1. Service Availability:
2. Workday Feature Release and Service Update Process:
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