Common use of PROGRAMMATIC ACCESSIBLITY Clause in Contracts

PROGRAMMATIC ACCESSIBLITY. The ▇▇▇▇▇▇ and Washington One-Stop Centers provide physical and programmatic accessibility to ensure that individuals with disabilities and limited English proficiency customers have the same access to one- stop programs, services and benefits that are provided to all job center customers. The Jefferson/▇▇▇▇▇▇▇▇ provides assurance of universal access and compliance with Section 188 of the Workforce Innovation and Opportunity Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title IX of the Education Amendments of 1972, and 29 CFR Part 38 and other regulations implementing these laws by documenting the policies and procedures for providing accessibility including: notice and communication in alternate languages and format, interpreter services, assistive technology equipment, and other reasonable accommodations requested. Customer service training and available resources are vital for providing meaningful access. Staff training in areas such as disability etiquette, diversity, accommodations, requirements of the law, and partner agency resources allow for good customer service in the most efficient and effective manner. The local Equal Opportunity officer provides technical assistance and guidance to further improve services for job center customers. Communication mechanisms within the job centers ensure that individuals with disabilities are receiving the same information as effectively as any other customer. The availability of auxiliary aids and services allow customers with visual, hearing, physical, and cognitive disabilities the communication access to products and services box. Staff training is important in the effectiveness of providing services when a customer discloses their disability and may need accommodations to address their individual needs. Training is provided in order for staff to be knowledgeable of the assistive technology and other resources needed for individuals with disabilities to be successfully employed. Strong partnerships have been established with the Division of Vocational Rehabilitation, Rehabilitation Services for the Blind, Next Step for Life (Jefferson County) and Missouri Goodwill Industries (Franklin County). These agencies continue to be a resource for job center customers with disabilities to provide adequate preparation and reasonable accommodation to enable individuals to achieve their maximum potential in the home, community, educational settings and in employment. Vocational Rehabilitation, Independent Living Rehabilitation, Older Blind Services and Transition Services are available to assist in providing all individuals with disabilities the opportunity for improved workforce services. Assistive Technology equipment in each job center includes: the Ubi Duo, amplifier for telephone, Relay 711service, hands-free speaker phone, 19"-21" large monitor, screen reader software (Window Eyes), screen magnification software (Zoom Text), Trackball, alternative keyboard, height adjustable table, tape recorder, electronic CCTV magnifier, and Portable Assistive Listening Device (FM System). Sign language interpreter services may be provided to individuals upon request to enhance communication with hearing impaired individuals.