Common use of Proof of Concept Clause in Contracts

Proof of Concept. The County has the option, exercisable in County's sole discretion and which may be exercised as early as during the first year of the Agreement, to require the Contractor to develop and implement a component of the ITS on a proof of concept basis (Proof of Concept) whereby Inmate telephone accounts can be established for an Inmate through an Inmate's Inmate Trust Account to enable outbound phone calls in instances where Debit Phone Account (Cardless)/Pre-Paid Accounts have not been purchased or Debit Phone Account (Cardless)/Pre-Paid Account value has been exhausted. The exercise of such option shall require an Amendment under Paragraph 6 (Change Orders and Amendments) of the body of the Agreement. This Proof of Concept shall be implemented at one (1) custody facility (likely Century Regional Detention Facility, presently the Sheriff's Department’s women’s jail facility that has its own Inmate Reception Center) and shall consider the optimal method(s) for deployment which reduce risk associated with Inmate transactions, reduce or eliminate staff and Contractor man hours, optimize access for Inmate telephone usage and enhance revenue. Presently, fifty-two (52) kiosks are strategically deployed throughout CRDF, primarily for the purposes of commissary sales. These kiosks are owned and maintained by the County's commissary vendor, and facilitate transactions through an interface which enables communication with the County's Jail Information Management System (JIMS) for purposes of account debits and credits where necessary. Kiosks employ the use of Inmate booking number and PINs as an enhanced security measure. The incoming ITS contractor would be expected to accomplish the Proof of Concept in either of two (2) methods (or as otherwise provided in this Section): 1) The Contractor could create a stand-alone solution (such as that of a kiosk), which would generate PINs for incoming Inmates, utilizing a unique identifier, in conjunction with a telephone keypad and/or other identified security features as required to enable Inmates to both establish and access a Pre- Paid Account. 2) The Contractor could elect to leverage the existing kiosk infrastructure (which the Sheriff's Department anticipates in place until August 2015, or thereafter) to a similar end. In this scenario, the Contractor would need to enter into an agreement for use with the County's commissary vendor (currently ▇▇▇▇▇ Commissary Network). In either event, implementation would require the ability to query, set aside and debit monies in the Inmate's Inmate Trust Account through a developed or enhanced interface for telephone usage, at predetermined limits and thresholds as determined by the Sheriff Project Director. All costs associated with this Proof of Concept shall be borne by the Contactor. Should the Proof of Concept prove viable and beneficial to the County and Contractor, negotiations for additional custody deployment could be initiated, which might span the entire custody environment and Term of the Agreement. It is possible an alternate method of deployment and/or more effective security measures (such as the use of a biometric or wristband bar code reader) could prove advantageous for the Contractor’s use in development of the Proof of Concept, or after implementation. As such, both at onset and throughout development/deployment, the Contractor is encouraged to explore and provide recommendation in alternate methods of delivery which would meet the County’s conceptual need, but in a more efficient, cost-effective and/or more security-minded construct. Should alternate methods be determined and represented as viable by the Contractor, the County would retain sole discretion as to whether to depart from a kiosk/PIN-based Proof of Concept. In either event, the Contractor will be expected to deploy a solution which would meet the County’s need within the previously stated first year of the Agreement. Advance Pay A pre-paid account, with no minimum balance, set-up through Contractor and funded by a Customer. Funds from the account can then be used to pay for an Inmate's use of ITS and Services for calls to the Customer's specific telephone number. This calling option must comply with the requirements set forth in Exhibit B (Statement of Work) and the parameters established by the Federal Communications Commission. Advance Pay One Call A calling arrangement that allows an Inmate to initiate a call through ITS and Service to a specific Customer without having a pre-established or funded billing arrangement and where the Customer does not want to establish or fund an Advance Pay account. Advance Pay One Call is a pay-per call option at the per- minute-of-use rate for the call where the called Customer uses an automated operator IVR to pay for the call using a major credit card or debit card. This calling option must comply with the requirements set forth in Exhibit B (Statement of Work) and the parameters established by the Federal Communication Commission. Ad Hoc Query An unscheduled query requiring the ability to access data from all existing platforms and generate customized reports from a Systems Administrative Console at a central location within a specified time period. Amplified Handsets A Telephone Instrument handset for use by the hearing impaired Inmate which allows volume control based on the individual needs of the Inmate. Ancillary Service Charge Any charge Customers may be assessed for the use of ITS and Services that is not included in the per-minute inmate telephone billing rates assessed for individual calls under Section A (Inmate Telephone Billing Rates) of Exhibit C (Telephone Rates and Payment Schedule) of the Agreement. Annual System Management Reports Annual reports provided by the Contractor Project Manager that are a year-to-date report summarizing the information provided in the Monthly System Management Reports and any other reports requested. Annual System Management Reports shall be for the period January 1 through December 31, and reports shall be broken down by location. Authorized Call List A list of telephone numbers used to limit phone calls from designated Inmates to pre-approved telephone numbers only. Average Daily Inmate Population The sum of the total number of Inmates each day for a particular period of time, then divided by the same number of days in that particular period. Background Check The County's inquiry into an individual’s personal history that provides sufficient information to determine if the individual is eligible to be given permission to enter the secured areas of the Sheriff's Department Custody and Detention Facilities and the Probation Department Detention and Camp Facilities. Blocked Calls All attempted calls that are not connected that Contractor has disallowed for reasons of security, bad debt, court order, or un-collectable accounts. Call Acceptance Occurs when the called party agrees to accept the incoming call and both parties are able to converse. CPUC California Public Utilities Commission, which regulates telecommunications, electric, natural gas, water, railroad, rail transit and passenger transportation companies. The CPUC is chartered by the State of California to assure Customers have safe, reliable utility service at reasonable rates. Call Records A digital record, stored as an accessible database on a local computer, of all ITS activities. Clearance Information An individual’s personal information needed to complete a Background Check and clear the individual for entry into the secured areas of the Sheriff's Department Custody and Detention Facilities and the Probation Department's Detention and Camp Facilities. Personal information includes but is not limited to: name, date of birth, driver’s license number, and social security number. Closure Procedures A process of ensuring that all reported or discovered ITS problems have been resolved and the System is operating normally. Collect Call An arrangement whereby the called Customer takes affirmative action clearly indicating that they will pay the charges associated with a call originating from an Inmate. Communication Rooms Location where multiple phone lines from a facility converge into a central location and are connected with equipment and platforms provided by Contractor. Completed Calls Attempted calls that are accepted by the receiving party. Custody Division The Division in the Sheriff’s Department which oversees custody operations. Customer An individual outside the Sheriff’s Department Custody and Detention facilities desirous of receiving telephone calls from an Inmate. Also, a "call recipient." Debit Phone Account (Cardless) A cardless calling option provided by the Contractor which allows the telephone user (Inmate) the ability to purchase telephone credit for charges incurred through telephone use in the future. This calling option must comply with the requirements set forth in Exhibit B (Statement of Work). Downtime Credit Consistent with the terms of the Agreement, the reimbursement for monetary loss suffered by County due to lost revenue which is caused by the Contractor’s ITS and Telephone Platform failure resulting in System outage or non-emergent System maintenance impacting phone revenue. Entry Application for Custody Facility Form used by the Sheriff’s Department for initial security screening of individuals requesting access to the Sheriff’s Department Custody and Detention Facilities and the Probation Departments Detention and Camp Facilities. Escalation Procedures A process whereby additional resources are allocated and persons notified if a problem cannot be resolved with the assigned service resources. Essential Tools Any tools and materials required to install, maintain, or repair the ITS, Telephone Instruments, and other equipment. FCC Federal Communications Commission, which is the government agency responsible for regulating telecommunications in the United States. Follow-on Training Periodically scheduled training throughout the life of the Agreement provided to Sheriff’s and Probation Departments representatives, who did not receive the initial training in ITS operation. Gross Inmate Call Revenue Total amount of money received by Contractor from Customers in payment of claims for Inmate call services, reported in the period received (i.e. Customer payments).