Provider Directories. The CONTRACTOR shall distribute information regarding general provider directories (see Section 2.17.8.5 below) to new members within thirty (30) calendar days of receipt of notification of enrollment in the CONTRACTOR’s MCO or prior to the member’s enrollment effective date. Such information shall include how to access the provider directory, including the right to request a hard copy and to contact the CONTRACTOR’s member services line to inquire regarding a provider’s participation in the CONTRACTOR’s network. Members receiving a hard copy of the provider directory shall be advised that the CONTRACTOR’s network may have changed since the directory was printed, and how to access current information regarding the CONTRACTOR’s participating providers.
Appears in 2 contracts
Sources: Contractor Risk Agreement, Agreement for the Administration of Tenncare Select