Common use of Provision of Support Clause in Contracts

Provision of Support. During the Term, Customer may receive: 3.2.1 Online Support. Customer’s contact(s) may submit support and related requests via an online portal that is available on the Support website 24 hours a day, 7 days a week, 365 days a year. Each request is given a unique identification number for Customer’s convenience and reference. All online support submissions are managed using the English language.

Provision of Support. During the Term, Customer may receive: 3.2.1 Online Support. Customer’s contact(s) may submit support and related requests via an online portal that is available on the Support website 24 hours a day, 7 days a week, 365 days a year. Each request is given a unique identification number for Customer’s convenience and reference. All online support Support submissions are managed using the English language. 3.2.2 E-mail Support. E-mail Support is available in response to Support requests made via the online portal and is generally available 24 hours a day, 5 days a week.