Provisions Common to All Account Holders. For any complaint relating to the Payment Transactions carried out by the Service Provider within the framework hereof, the Account Holder is invited to contact the Platform’s Customer Service Department or the address indicated for this purpose in the General Terms and Conditions of the Website. If the Service Provider carries out an Order with errors due to the Service Provider’s fault, the dispute is forwarded to the Service Provider as soon as possible, the Order is cancelled and the Account is restored to the condition it was in before receipt of the Payment Order. Thereafter, the Order is properly represented. Fees indicated in the Tariff Conditions may be charged in the event of unjustified disputing of a Transaction.
Appears in 2 contracts
Sources: Payment Services Framework Agreement, Payment Services Framework Agreement