Common use of Purpose of the Services Clause in Contracts

Purpose of the Services. 3.1 The objective of the Services is to provide a safe, reliable and timely transport provision for identified users, in a manner sensitive to their established needs. Transport requirements are subject to frequent change, and it is therefore important that the service provision is flexible and able to react quickly to changing circumstances and requirements without detriment to the specified quality standards. When exceptional circumstances arise, the council requires Providers to take suitable actions to maintain good standards of service, and these are detailed in subsequent sections. 3.2 Service Providers Drivers, Passenger Assistants and other staff undertaking the service, shall show understanding and empathy towards all Passengers. Travel assistance services can be provided to the following groups: • Transport for children attending special schools, specialist units, mainstream schools and any other educational establishments both within and outside the boundaries of the boroughs. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for children, to and from respite and/or Looked After Child (LAC) placement /Supervised contact provision both within and outside the boundaries of the borough. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for children where transport has been authorised on medical grounds or social need, both within and outside the boundaries of the boroughs. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for adults with varying disabilities, to and from community support services, respite centres and other provision both within and outside the boundaries of the boroughs. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for older persons, to and from community support services, treatment sites, respite care and locations such as day centres, and other activity sites both within and outside the borough. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Some clients elect to manage some or all of their needs using funding agreed with Bexley Council for their care, for instance a Personal Budget or Individual Service Fund, and may also engage transport arranged by the council to meet part of their needs. • The council cooperates with multiple funding partners to procure transport on behalf of Passengers and may indicate this on the record of any Passenger’s needs for administrative purposes. Providers may not discriminate in their treatment of any cases within the contract, including their funding arrangements.

Purpose of the Services. 3.1 The objective of the Services is to provide a safe, reliable and timely transport provision for identified users, in a manner sensitive to their established needs. Transport requirements are subject to frequent change, change and it is therefore important that the service provision is flexible and able to react quickly to changing circumstances and requirements without detriment to the specified quality standards. When exceptional circumstances arise, the council requires Providers to take suitable actions to maintain good standards of service, and these are detailed in subsequent sections. 3.2 Service Providers Drivers, Passenger Assistants and other staff undertaking the service, shall show understanding and empathy towards all Passengers. Travel assistance services can be provided to the following groups: • Transport for children attending special schools, specialist units, mainstream schools and any other educational establishments both within and outside the boundaries of the boroughs. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for children, to and from respite and/or Looked After Child (LAC) placement /Supervised /supervised contact provision both within and outside the boundaries of the borough. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for children where transport has been authorised on medical grounds or social need, both within and outside the boundaries of the boroughs. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for adults with varying disabilities, to and from community support services, respite centres and other provision both within and outside the boundaries of the boroughs. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Transport for older persons, to and from community support services, treatment sites, respite care and locations such as day centres, and other activity sites both within and outside the borough. This may be on a daily basis, or on a regular but less frequent basis, or this service may be required on an ad-hoc basis; • Some clients elect to manage some or all of their needs using funding agreed with Bexley Council for their care, for instance a Personal Budget or Individual Service Fund, and may also engage transport arranged by the council to meet part of their needs. • The council cooperates with multiple funding partners to procure transport on behalf of Passengers Passengers, and may indicate this on the record of any Passenger’s needs for administrative purposes. Providers may not discriminate in their treatment of any cases within the contract, including their funding arrangements. • The Council may offer to private individuals in the community opportunities to take up spare seating capacity on any route, and would require the Provider to allow those individuals onto and off the vehicle at specified locations to be agreed between the individuals and the council. In the event that this affected the route and or timings, the route schedule would be amended and revised terms agreed with the Provider.