Common use of Quality Assurance Process Clause in Contracts

Quality Assurance Process. i. QA shall be done according to the IAED standards for Accreditation ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/standards_for_accreditation). ii. Customer will receive weekly completed QA cases in AQUA based on the National Q timeline established by the parties. This will allow Customer to give appropriate and timely feedback. iii. Customer must identify an individual to provide case review feedback to dispatchers as provided to them by the National Q reviewer. This individual must be certified by the IAED as an ED-Q. Customer’s contact person (ED-Q) will work directly with the National Q representative. The Customer’s ED-Q will provide any quality improvement feedback and training to Customer’s dispatchers/calltakers based on the feedback they receive from the National Q Reviewer. In other words, the customer ED-Q will work with Customer’s dispatchers/calltakers to help them understand structured protocol utilization, address protocol compliance and performance improvement requirements to become a more effective dispatcher/calltaker. iv. In order to ensure the integrity of the QA Service, any feedback provided by the Customer’s ED-Q to its dispatchers/calltakers shall not be contrary or inconsistent with the National Q Reviewer’s audit and comments. If the ED-Q does not understand or agree with the National Q review of the call or believes a mistake or miscommunication has occurred the ED-Q should inform the dispatcher/calltaker that they will research the issue and contact the National Q representative so a resolution can be made through the appeals process. Once it has gone through the appeals process the decision is final.

Quality Assurance Process. i. QA shall be done according to the IAED standards for Accreditation ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/standards_for_accreditation). ii. Customer will receive weekly completed QA cases in AQUA based on the National Q timeline established by the parties. This will allow Customer to give appropriate and timely feedback. iii. Customer must identify an individual to provide case review feedback to dispatchers as provided to them by the National Q reviewer. This individual must be certified by the IAED as an ED-Q. Customer’s contact person (ED-Q) will work directly with the National Q representative. The Customer’s ED-Q will provide any quality improvement feedback and training to Customer’s dispatchers/calltakers based on the feedback they receive from the National Q Reviewer. In other words, the customer ED-Q will work with Customer▇▇▇▇▇▇▇▇’s dispatchers/calltakers to help them understand structured protocol utilization, address protocol compliance and performance improvement requirements to become a more effective dispatcher/calltaker. iv. In order to ensure the integrity of the QA Service, any feedback provided by the Customer’s ED-Q to its dispatchers/calltakers shall not be contrary or inconsistent with the National Q Reviewer’s audit and comments. If the ED-Q does not understand or agree with the National Q review of the call or believes a mistake or miscommunication has occurred the ED-Q should inform the dispatcher/calltaker that they will research the issue and contact the National Q representative representative, so a resolution can be made through the appeals process. Once it has gone through the appeals process the decision is final.

Quality Assurance Process. i. QA shall be done according to the IAED standards for Accreditation ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/standards_for_accreditation). ii. Customer will receive weekly completed QA cases in AQUA based on the National Q timeline established by the parties. This will allow Customer to give appropriate and timely feedback. iii. Customer must identify an individual to provide case review feedback to dispatchers as provided to them by the National Q reviewer. This individual must be certified by the IAED as an ED-Q. Customer’s contact person (ED-Q) will work directly with the National Q representative. The Customer’s ED-Q will provide any quality improvement feedback and training to Customer’s dispatchers/calltakers based on the feedback they receive from the National Q Reviewer. In other words, the customer ED-Q will work with Customer▇▇▇▇▇▇▇▇’s dispatchers/calltakers to help them understand structured protocol utilization, address protocol compliance and performance improvement requirements to become a more effective dispatcher/calltaker. iv. In order to ensure the integrity of the QA Service, any feedback provided by the Customer’s ED-Q to its dispatchers/calltakers shall not be contrary or inconsistent with the National Q Reviewer’s audit and comments. If the ED-Q does not understand or agree with the National Q review of the call or believes a mistake or miscommunication has occurred the ED-Q should inform the dispatcher/calltaker that they will research the issue and contact the National Q representative so a resolution can be made through the appeals process. Once it has gone through the appeals process the decision is final.