Common use of Quality of the Services Clause in Contracts

Quality of the Services. 13.1 The delivery of a Service and/or Product is done by way of a concept document on which the Client can give feedback. If the Client has not expressed any complains after the acceptance period has expires, the Client is considered to have accepted the Service and/or Product. The acceptance period is maximum two weeks after HatRabbits has delivered the concept document, unless parties have agreed otherwise. 13.2 If the Client has sent an acceptance report to HatRabbits during the acceptance period, HatRabbits is considered to have delivered the Service and/or Product after the complains in the relevant acceptance report have been solved. 13.3 The Work activities that HatRabbits performs during the acceptance procedure are a maximum 30% of the Work activities agreed between the Parties. If more Work activities are required in the acceptance procedure, HatRabbits will charge these Work activities as extra work conform the rates of HatRabbits that are applicable at that moment. 13.4 If the Service and/or Product is delivered in parts, HatRabbits has the right to suspend the further development of the Product and/or Service till the Client has gone through the acceptance procedure for the previous part. 13.5 Complains about the Service and/or Products never give the right to suspend the payment obligations.