Common use of Quality Performance Clause in Contracts

Quality Performance. A. Contractor, in collaboration with the dispatch center, shall participate in the development of a written quality improvement plan which shall be approved by MCEMSA. B. Contractor must submit the quality improvement (“QI”) plan prior to the Service Start Date. The plan shall be consistent with the guidelines outlined in California Code of Regulations, Title 22, Division 9, Chapter 12 and the MCEMSA EMS Quality Improvement Plan and adhere to any future changes to the plan. The plan must be an organized, coordinated, multidisciplinary approach to the assessment of prehospital emergency medical response and patient care for the purpose of improving patient care service and outcome. The plan may not be limited to clinical functions alone. It must include methods to measure performance, identify areas needing improvement, development and implementation of improvement plans, and then evaluate the results. The program shall describe customer service practices. C. Ongoing QI requirements: 1. Review and submit the QI program annually for appropriateness to the provider’s operation and revise as needed; 2. Develop, in cooperation with appropriate personnel/agencies, a performance improvement action plan when the QI program identifies a need for improvement. If the area identified as needing improvement includes system clinical issues, collaboration is required with MCEMSA Medical Director or her/his designee; 3. Submit a quarterly report to MCEMSA to show compliance with the approved plan and areas for improvement including key performance indicators for STEMI, stroke, advanced airway, cardiac arrest, trauma, pain, customer satisfaction, pediatric skills, medication errors, complaint satisfaction, employee satisfaction, paramedic skill retention and safety; and 4. Provide MCEMSA with an annual update, from date of approval and annually thereafter, on the provider’s QI program. The update shall include, but not be limited to, a summary of how the QI program addressed the program indicators. D. Contractor shall actively participate in MCEMSA’s Continuous Quality Improvement (CQI) Committee, Regional STEMI Committee, Regional Stroke Committee, the Trauma Audit Committee and other quality improvement committees as required by MCEMSA. These may include making available relevant records for program monitoring. This commitment includes, but is not limited to: 1. Active participation of Contractor’s senior leadership in EMS groups or committees dealing with quality management; 2. Designation of a Quality Manager to oversee Contractor’s quality program; 3. Submission of monthly comprehensive key performance indicator reports to MCEMSA; 4. Active participation in projects designed to improve the quality of EMS in Mariposa County; 5. Description of the Contractor’s overall approach to comprehensive quality management; and 6. Active participation, when available, in local Health Information Exchange (“HIE”) data sharing initiatives approved by MCEMSA.

Quality Performance. A. Contractor, in collaboration with the dispatch center, shall participate in the development of a written quality improvement plan which shall be approved by MCEMSAMVEMSA. B. Contractor must submit the quality improvement (“QI”) plan prior to the Service Start Date. The plan shall be consistent with the guidelines outlined in California Code of Regulations, Title 22, Division 9, Chapter 12 and the MCEMSA MVEMSA EMS Quality Improvement Plan and adhere to any future changes to the plan. The plan must be an organized, coordinated, multidisciplinary approach to the assessment of prehospital emergency medical response and patient care for the purpose of improving patient care service and outcome. The plan may not be limited to clinical functions alone. It must include methods to measure performance, identify areas needing improvement, development and implementation of improvement plans, and then evaluate the results. The program shall describe customer service practices. C. Ongoing QI requirements: 1. Review and submit the QI program annually for appropriateness to the provider’s operation and revise as needed; 2. Develop, in cooperation with appropriate personnel/agencies, a performance improvement action plan when the QI program identifies a need for improvement. If the area identified as needing improvement includes system clinical issues, collaboration is required with MCEMSA MVEMSA Medical Director or her/his designee; 3. Submit a quarterly report to MCEMSA MVEMSA to show compliance with the approved plan and areas for improvement including key performance indicators for STEMI, stroke, advanced airway, cardiac arrest, trauma, pain, customer satisfaction, pediatric skills, medication errors, complaint satisfaction, employee satisfaction, paramedic skill retention and safety; and 4. Provide MCEMSA MVEMSA with an annual update, from date of approval and annually thereafter, on the provider’s QI program. The update shall include, but not be limited to, a summary of how the QI program addressed the program indicators. D. Contractor shall actively participate in MCEMSAMVEMSA’s Continuous Local Quality Improvement (CQI) CommitteeGroup, Regional STEMI Committee, Regional Stroke Committee, the Trauma Audit Committee and other quality improvement committees as required by MCEMSAMVEMSA. These may include making available relevant records for program monitoring. This commitment includes, but is not limited to: 1. Active participation of Contractor’s senior leadership in EMS groups or committees dealing with quality management; 2. Designation of a Quality Manager to oversee Contractor’s quality program; 3. Submission of monthly comprehensive key performance indicator reports to MCEMSAMVEMSA; 4. Active participation in projects designed to improve the quality of EMS in Mariposa ▇▇▇▇▇▇ County; 5. Description of the Contractor’s overall approach to comprehensive quality management; and 6. Active participation, when available, in local Health Information Exchange (“HIE”) data sharing initiatives approved by MCEMSAMVEMSA.

Quality Performance. A. Contractor, in collaboration with the dispatch center, shall participate in the development of a written quality improvement plan which shall be approved by MCEMSAMVEMSA. B. Contractor must submit the quality improvement (“QI”) plan prior to the Service Start Date. The plan shall be consistent with the guidelines outlined in California Code of Regulations, Title 22, Division 9, Chapter 12 and the MCEMSA MVEMSA EMS Quality Improvement Plan and adhere to any future changes to the plan. The plan must be an organized, coordinated, multidisciplinary approach to the assessment of prehospital emergency medical response and patient care for the purpose of improving patient care service and outcome. The plan may not be limited to clinical functions alone. It must include methods to measure performance, identify areas needing improvement, development and implementation of improvement plans, and then evaluate the results. The program shall describe customer service practices. C. Ongoing QI requirements: 1. Review and submit the QI program annually for appropriateness to the provider’s operation and revise as needed; 2. Develop, in cooperation with appropriate personnel/agencies, a performance improvement action plan when the QI program identifies a need for improvement. If the area identified as needing improvement includes system clinical issues, collaboration is required with MCEMSA MVEMSA Medical Director or her/his designee; 3. Submit a quarterly report to MCEMSA MVEMSA to show compliance with the approved plan and areas for improvement including key performance indicators for STEMI, stroke, advanced airway, cardiac arrest, trauma, pain, customer satisfaction, pediatric skills, medication errors, complaint satisfaction, employee satisfaction, paramedic skill retention and safety; and 4. Provide MCEMSA MVEMSA with an annual update, from date of approval and annually thereafter, on the provider’s QI program. The update shall include, but not be limited to, a summary of how the QI program addressed the program indicators. D. Contractor shall actively participate in MCEMSAMVEMSA’s Continuous Local Quality Improvement (CQI) CommitteeGroup, Regional STEMI Committee, Regional Stroke Committee, the Trauma Audit Committee and other quality improvement committees as required by MCEMSAMVEMSA. These may include making available relevant records for program monitoring. This commitment includes, but is not limited to: 1. Active participation of Contractor’s senior leadership in EMS groups or committees dealing with quality management; 2. Designation of a Quality Manager to oversee Contractor’s quality program; 3. Submission of monthly comprehensive key performance indicator reports to MCEMSAMVEMSA; 4. Active participation in projects designed to improve the quality of EMS in Mariposa Stanislaus County; 5. Description of the Contractor’s overall approach to comprehensive quality management; and 6. Active participation, when available, in local Health Information Exchange (“HIE”) data sharing initiatives approved by MCEMSAMVEMSA.