Common use of Quality Systems Clause in Contracts

Quality Systems. The Provider is required to: Have developed written and applied protocols and policies which outline the standards for the Services. Have in place, and follow, written protocols, procedures and policies for the management of the Services. This document needs to be kept up to date and made readily available for staff to read. The document will include written procedures on the following: receiving and responding to complaints systems to measure service user satisfaction with the Service collection, privacy and storage of information roles and responsibilities of those providing the Services systems for recording and reporting sentinel and serious events culturally appropriate practices rights and responsibilities of Service Users compliance with relevant legislation, regulations, ethical standards and clinical protocols. Ensure that records and documentation are maintained in a manner that is current, detailed and organised and enables effective provision of Services. Comply with all reasonable instructions and directions of the Purchasers. The Provider will: ensure the Services are performed by contractors and personnel who have the knowledge, qualifications, skill base and experience appropriate for the provision of the Services, and who have been trained and briefed appropriately to provide the Services; ensure that all registered health professionals providing the Services are registered or enrolled with the appropriate professional body and have current practising certificates where applicable; and ensure that assistants, volunteers and other support personnel receive adequate training to allow them to provide the Services safely, and will work only under the supervision and direction of appropriately qualified staff. The Provider shall ensure that: all facilities shall be accessible to people with disabilities; the service provider will provide the Services from safe, well-maintained, hygienic facilities that are suitably designed and equipped for the Services; all equipment used in the Services shall be safe and maintained to comply with safety and use standards.