Quality Systems. The Provider is required to: a Have developed written and applied protocols and policies which outline the standards for the Services. b Have in place, and follow, written protocols, procedures and policies for the management of the Services. This document needs to be kept up to date and made readily available for staff to read. The document will include written procedures on the following: i receiving and responding to complaints ii systems to measure service user satisfaction with the Service iii collection, privacy and storage of information iv roles and responsibilities of those providing the Services v systems for recording and reporting sentinel and serious events vi culturally appropriate practices vii rights and responsibilities of Service Users viii compliance with relevant legislation, regulations, ethical standards and clinical protocols. c Ensure that records and documentation are maintained in a manner that is current, detailed and organised and enables effective provision of Services. d Comply with all reasonable instructions and directions of the Purchasers.
Appears in 3 contracts
Sources: Agreement for Services, Services Agreements, Agreement for Services