Quarterly Commitment. The quarterly Uptime percentage for Qlik Sense Enterprise SaaS will be ninety-nine and nine-tenths percent (99.9%) (the “Quarterly Uptime Percentage ”). Subject to the exclusions described in Section 7.3 below, Quarterly Uptime Percentage is calculated by subtracting from 100% the percentage of 1-minute periods (or any portion thereof) during any calendar quarter in which Customer’s Cloud Tenant(s) is(are) not Available out of the total number of minutes in that calendar quarter. The Quarterly Uptime Percentage will be measured based on the industry standard monitoring and testing tools utilized by Qlik. Reports of Platform Uptime are located at ▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement