QUERIES OR COMPLAINTS Sample Clauses

QUERIES OR COMPLAINTS. 1. If the Cardmember or the Company has any queries about any of the Charges or Transactions which appear in any Statement of Account, the Cardmember or the Company must contact AEME immediately and in any event, no later than 90 days from the date on which the Transaction or Charge was processed and debited to the Card Account. If the Cardmember or the Company fails to notify AEME of any queries or disputes within the 90 day period, then the Cardmember and the Company agree and acknowledge that all Charges and Transactions which appear on the Statement of Account are true, accurate and correct and hereby waive any right to object, dispute or challenge, in any manner whatsoever, any such Transactions, Charges or amounts. AEME will assume all Charges and Transactions to be true, accurate and approved by the Cardmember and the Company upon the lapse of the said 90 day period. 2. AEME is not responsible for goods or services paid for by use of the Card. Once the Cardmember pays for goods or services by his or her Card, the Cardmember or the Company may not at any later time cancel any Charge or Transaction without the approval of the Service Establishment from which he or she purchased the goods or services. Any dispute related to the quality or delivery of the goods or services or otherwise shall be settled directly with the concerned Service Establishment. AEME shall have no direct or indirect involvement in any such dispute. Even if such dispute occurs, the Cardmember and the Company must in all circumstances pay the total amount outstanding as shown on the Cardmember’s monthly Statement of Account. If such dispute is not approved and settled by the Service Establishment, the Cardmember and the Company shall be liable to and may not refuse to pay to AEME the value of any Charge or Transaction debited to the Card Account because of such dispute or dissatisfaction or any other matter related to the goods or services paid for by the Card. 3. AEME may at its discretion, raise an inquiry on behalf of the Cardmember with a Service Establishment and obtain the relevant supporting documentation for any disputed Transaction(s). AEME reserves the right to debit the Cardmember’s Account with an Investigation Fee as specified in the Schedule of Fees and Charges, which covers the cost which AEME incurs while conducting its investigation over a disputed Transaction. However, if the investigation reveals that the disputed Transaction does not relate to the Cardmember in ...
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QUERIES OR COMPLAINTS. If you have a query or a complaint relating to the provision of customer connection services by us to you, or this contract generally, you may contact us on the details as notified to you from time to time.
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QUERIES OR COMPLAINTS. If you have a complaint about our services, you should write to us and we will endeavour to resolve it as soon as possible.
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QUERIES OR COMPLAINTS. 31.1 The Cardholder may address his/her queries or complaints to our Customer Service Help Centre in relation to the Services via email at ▇▇▇▇▇@▇▇▇▇▇.▇▇ or call us at +▇▇▇-▇▇▇▇▇▇▇▇. 31.2 If MOSB’s reply to the Cardholder’s query or complaint is not satisfactory, the Cardholder may contact the following bodies: Bank Negara Malaysia ▇▇▇▇▇ Informasi Nasihat ▇▇▇ Khidmat (LINK) Ground Floor, D Block, Jalan Dato’ Onn, 50480 Kuala Lumpur Contact Centre (BNMTELELINK) Tel: ▇-▇▇▇-▇▇-▇▇▇▇ (Overseas: ▇▇▇-▇▇▇▇-▇▇▇▇) Fax: ▇▇▇-▇▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Ombudsman for Financial Services (664393P) (formerly known as Financial Mediation Bureau) 14th Floor, Main Block, Menara Takaful Malaysia, ▇▇. ▇, ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇.
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Related to QUERIES OR COMPLAINTS

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.