Common use of Question Response Clause in Contracts

Question Response. Do you have a Help Desk? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Non toll-free Help desk number? 02 9830 0111 Corresponding toll charges? Standard Local Cost Apply Help desk hours? Monday to Friday; 8am to 5pm. Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Post address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch Contractors are to detail if they have a minimum monetary order value Yes If there is a value is it linked to a pattern of purchasing frequency? No

Question Response. Do you have a Help Desk? For all NSW customersMediflex Industries provides a full and comprehensive Help Desk Service, Australia wide, a Toll Free number of 1 800 240 448 and a non toll free number is available: of 02 9150 6971. This service operates 5 days a week from 7am until 6pm - Monday to Friday Geographic area covered? Australia wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Non toll-free Help desk number? 02 9830 0111 9150 7405 Corresponding toll charges? Standard Local Cost Apply Nil Help desk hours? 7am - 6pm - Monday to Friday; 8am to 5pm. Friday Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇/▇ ▇-▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, Yennora, NSW 2161 Post address: ▇▇-▇▇▇▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇ Post address: PO Box 7534, Loganholme, Qld 4129 Telephone: ▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes – For all orders received before 1:00pm AEST Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes No If 'No' to either of the above questions - comments must be submitted N/A Delivery outside Sydney Metro may take 24-72 hours depending on location (for all orders received before 1.00pm AEST) Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes No If 'No' to either of the above questions - comments must be submitted N/A We are unable to supply goods within 12 hours. 24 Hours is the earliest we can supply emergency deliveries Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch No Contractors are to detail if they have a minimum monetary order value Yes No If there is a value is it linked to a pattern of purchasing frequency? No

Question Response. Purchasing error is generated by the Contractor Credit note issued and collection or re-supply organised as necessary at no cost to customer. Purchasing error is generated by the Customer Credit note issued and collection or re-supply organised as necessary at no cost to customer. Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Maximum time to replace goods. Within 24 hours metro/regional and 48 hours rural/remote as per delivery schedule. Do you have a Help Desk? For all NSW customers, a toll Yes Geographic area covered? Nationwide Toll-free number is available: Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Non toll-free Help desk number? 02 9830 0111 9437 1355 Corresponding toll charges? Standard Local Cost Apply N/A Help desk hours? 9-5 Monday to Friday; 8am to 5pm. through Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇ ▇-▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇ Post address: ▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Post address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch N/A Contractors are to detail if they have a minimum monetary order value Yes No If there is a value is it linked to a pattern of purchasing frequency? NoN/A

Question Response. Purchasing error is generated by the Contractor As per credit policy Purchasing error is generated by the Customer As per credit policy Products are received faulty / damaged / short dated As per credit policy Maximum time to replace goods. As per credit policy Do you have a Help Desk? Yes – for distribution and EDI issues Geographic area covered? State wide Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? N/A Corresponding toll charges? Nil Help desk hours? 8:30am – 5:00pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A E-mail: ▇▇_▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Yes Terumo Corporation (Australian Branch) delivers Free into Store for orders that meet the minimum order value. Terumo Corporation (Australian Branch) applies a minimum order value of $250 including other Terumo products. If the order value is less than the minimum order value, a $40 minimum order surcharge is applied. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor All purchasing error complaints are documented by our Customer Service Department. In the event of a purchase order error from the Terumo Customer Service team, Terumo would resolve the error in a timely manner at no additional cost to the customer. Purchasing error is generated by the Customer If a customer wishes to return goods due to overstocking, or goods are no longer required, a restocking fee of 15% of the value of the goods concerned will apply. Goods must be returned in unbroken shipper lots. No goods will be accepted for return or credit unless prior approval has been obtained from a Terumo Customer Service Representative. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Products are received faulty / damaged / short dated Faulty Should a product be received in a faulty or damaged state the customer should report this to our Customer Service Department on 1800 TERUMO. Our Customer Service Representative will document all details and will arrange for a replacement to be sent, pending the outcome of the investigation. Product performance issues are documented using a Product Performance Report which is then forwarded to our Quality Assurance Manager for resolution. Terumo conduct a thorough investigation of the product issue to ensure all relevant information is documented and a letter response prepared and dispatched to the reporting individual detailing the outcome and complaint resolution. Damaged or Short Supplied Delivery related complaints are documented by our Customer Service Department using a Delivery Performance Report, which is forwarded to our Logistics Department and our Transport Provider for investigation and resolution. In the event of damaged or short delivery Terumo would replace, upon request, the product pending the outcome of the investigation. Application for return of goods must be made within (7) seven days from the receipt of the goods. Short dated Stock Terumo has a system is place which prevents short dated stock from being shipped. Any short dated stock that Terumo has is removed from inventory and quarantined. Maximum time to replace goods. Timeframe for replacement of goods where necessary. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Pickup will be arranged by Terumo. Terumo will replace goods where necessary within a 24 hour period (Metro) or 72 hours remote areas from receipt of the replacement request. Timeframe for collection of goods to be returned. Application for return of goods must be made within (7) seven days from the receipt of goods. A Return Goods Authorisation Number (RGA) will be issued by the Terumo Customer Service Representative. This form must be attached to all returns. Terumo will arrange collection of goods within one week from receipt of notification. Do you have a Help Desk? Yes Geographic area covered? Australia and New Zealand Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Non toll-free Help desk number? 02 9878 5122 Corresponding toll charges? N/A Help desk hours? Weekdays 8:30am – 5:00pm Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Level ▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, North Ryde, NSW 2113 Post address: ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes. For all orders received and processed by 3:00pm Agree to Standard Delivery Times - Rural/Remote NSW customerswithin 48 hours? Yes. For all orders received and processed by 3:00pm If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Thermo Fisher will make every effort to provide urgent or emergency deliveries wherever possible. In the first instance, customers should contact Customer Service on 1300 735 297 for assistance or referral to the relevant Account Manager. • Emergency deliveries will be arranged for overnight delivery. • Customer Service hours are 8.30am to 5.30pm Monday to Friday. • Delivery time frames will be advised at the time of enquiry. • Associated costs may be applicable and would be advised at the time of ordering. Contractors are to detail if they have a toll free number minimum monetary order value All Orders will be Free into Store with no Minimum Order Value (MOV) however a Packaging & Handling Fee of $29.00 will apply for orders whose total value is available: below $350.00. Total value includes any Thermo ▇▇▇▇▇▇ Scientific products from any business unit / portfolio and not just items listed on this Contract. If orders are placed online via our e-commerce platform “goDirect”, packaging and handling charges do not apply. Our Customer Service staff (ph.▇▇▇▇ ▇▇▇ ▇▇▇) will be happy to assist NSW Health consolidate orders and/or establish standing orders. We are confident that with the buying power of NSW Health you will be able to consolidate orders and therefore receive your deliveries entirely free of freight and the packaging and handling fee. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Thermo Fisher will arrange pick up via their freight forwarder at their expense Purchasing error is generated by the Customer Where the Customer has ordered in error: Goods returned will be subject to a 20% restocking fee. Products are received faulty / damaged / short dated In the case of defective goods, or fax Thermo ▇▇▇▇▇▇ will arrange pick up via our freight forwarder at our expense. The Customer must inspect the goods immediately following delivery. Concealed damage must be reported in writing to Thermo ▇▇▇▇▇▇ within 7 days of receipt of shipment. Email: inforhealthcareau.@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ After verbal authorisation has been granted via Customer Service, a Credit Authorisation Return (CAR) will be completed and forwarded to the Customer which must accompany the goods being returned to Thermo ▇▇▇▇▇▇. Maximum time to replace goods. Maximum time to replace goods ex stock is one week Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Non toll-free Help desk number? 02 9830 0111 03 9757 4300 Corresponding toll charges? Standard Local Cost Apply rates apply Help desk hours? Monday 8:30am to Friday; 8am to 5pm. 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇, Yennora, NSW 2161 ▇ Post address: ▇▇-▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇, Yennora, NSW 2161 ▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Full Credit Purchasing error is generated by the Customer Full Credit Products are received faulty / damaged / short dated Full Credit Maximum time to replace goods. 24 hours provided item is in stock Do you have a Help Desk? Yes Geographic area covered? Australia wide Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9881 3333 Corresponding toll charges? N/A Help desk hours? 8.45 am to 5.15 pm - Monday to Friday. After office hours (available till 8.30pm) Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone Number ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Post address: ▇▇▇▇ ▇▇/▇-▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes No Agree to Emergency Delivery Times - Our standard Sydney Metro/Regional within 12 hours? No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? No If 'No' to either of the above questions - comments must be submitted Pallet loads of plastic bags can only be transported via large delivery trucks where availability of these common carriers is limited to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas daily pick up for all orders placed prior to 1.00pm is next day overnight delivery. Road transport timetables for rural areas means delivery times of 24 to 48 hours minimum. Additional emergency delivery times offered? No Contractors are to detail if they have a minimum monetary order value Delivery: Orders of 3 or less cartons or with a value <$300 may attract a delivery fee. Delivery charged at cost. If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Returns accepted for credit Purchasing error is generated by the Customer Returns accepted for credit Products are received faulty / damaged / short dated Returns accepted for credit Maximum time to replace goods. 90 days Do you have a Help Desk? Yes Geographic area covered? Australia Toll-free Phone Number (s)? No Non toll-free Help desk number? 02 9932 1100 Corresponding toll charges? No Help desk hours? 7:30am to 5:30pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Post address: ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇, Ingleburn NSW 2565 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch No Contractors are to detail if they have a minimum monetary order value Yes No If there is a value is it linked to a pattern of purchasing frequency? NoNo Purchasing error is generated by the Contractor Wedderburn are to be notified of any errors e.g. incorrect device supplied, wrong quantity delivered, or incorrect invoice price etc, by either email, fax, or phone within a reasonable time (generally within 5-10 working days) from date of delivery. Upon receiving this notification a Return for Maintenance Authority (RMA) will be issued. Wedderburn will then rectify the reported error at no cost to the customer and within a time frame that is agreeable to the end user. In the case were items are short delivered or a wrong device is supplied, the remaining or correct devices will be delivered within 24hrs in Sydney Metro, and 48hrs in Rural/Remote NSW. Purchasing error is generated by the Customer Where the error is picked up by Wedderburn, Wedderburn will notify the customer by email, phone or fax of the error e.g incorrect price, device part number incorrect, etc. as soon as the error is noticed. Once the purchasing error has been rectified, goods will be delivered within 24hrs for Sydney/Metro areas and 48hrs for Regional/Rural areas. Where a purchasing error is made by the customer, and is picked up by the customer, after goods have been delivered, the customer is to notify Wedderburn within a reasonable time frame from the date of delivery (generally 5-10 working days). An RMA will be issued for goods return e.g incorrect device, or quantity. The error will be rectified within a time frame agreeable to the customer. Products are received faulty / damaged / short dated If products are received faulty or damaged Wedderburn are to be notified by email, fax, or phone within a reasonable time (generally 5-10 wo

Question Response. Purchasing error is generated by the Contractor If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and the products will be picked up by our appointed carrier at no cost of the customer within Five (5) working days, a credit note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and in original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost of the customer. Maximum time to replace goods. All return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. Do you have a Help Desk? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Yes Geographic area covered? Australia Wide NSW, VIC, SA & QLD Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. N/A Non toll-free Help desk number? 02 9830 0111 9648 0270 Corresponding toll charges? Standard Local Cost Apply STD Help desk hours? 9am – 5pm AEST Monday to Friday; 8am to 5pm. – Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇ ▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Post address: ▇ ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇ ▇▇, Yennora, ▇▇ Post address: PO Box 8171 Tumbi Umbi NSW 2161 2261 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇.▇▇ / See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. interval Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. No Emergency Delivery Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - but extra fees will apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - but extra fees will apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate but extra fees will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch apply Contractors are to detail if they have a minimum monetary order value Yes No If there is a value is it linked to a pattern of purchasing frequency? NoN/A

Question Response. Purchasing error is generated by the Contractor HemoCue Australia will arrange a courier pick up of the stock, and any invoices that were created will be credited. Purchasing error is generated by the Customer Product must be returned to HemoCue Australia within 7 days, and in a re-saleable condition Products are received faulty / damaged / short dated Once the stock has been received back at HemoCue Australia and inspected and agreed as being faulty/damaged/short dated we will replace the stock. Maximum time to replace goods. 3 days on receipt of goods Tenderers are to indicate whether, if successful with all or part of their tender, they would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations Yes Do you have a Help Desk? For all NSW customersYes Geographic area covered? Australia, a toll Papua New Guinea and some Pacific Islands Toll-free number is available: Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Non toll-free Help desk number? 02 9830 0111 4384 6855 Corresponding toll charges? Standard Local Cost Apply If non toll free, then standard call charges apply Help desk hours? 8am-5pm Monday to Friday; 8am to 5pm. Trading Name N/A Site Address Friday (principal place of businesspublic Holidays excluded) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Suite ▇▇-, ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, YennoraGosford, NSW 2161 2250 Post address: ▇▇-▇▇ ▇▇PO Box 1841 Gosford, NSW 2250 Telephone: ▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch No Contractors are to detail if they have a minimum monetary order value Yes No If there is a value is it linked to a pattern of purchasing frequency? No

Question Response. Purchasing error is generated by the Contractor In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. Medirite will organise to have the freight picked up and replaced if required Purchasing error is generated by the Customer In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. The contractor will need to pay for the freight back to Medirite Products are received faulty / damaged / short dated Medirite will replace all stock within 24 hours if faulty or damaged Maximum time to replace goods. 24 hours metro, 48 hours rural Do you have a Help Desk? For all NSW customersYes Geographic area covered? Australia Wide, each state has a toll dedicated customer service team Toll-free number is available: Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Ask for Medirite) Non toll-free Help desk number? 02 9830 0111 9676 8113 Corresponding toll charges? Standard Local Cost Apply No Help desk hours? Monday to Friday; 8am 8:30am to 5pm. pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Post address: ▇▇-▇▇ ▇, ▇▇▇▇▇ ▇▇▇▇▇▇, Yennora▇▇▇ 2060 Post address: ▇ ▇▇▇▇▇ ▇▇▇▇▇▇, NSW 2161 Telephone: ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A No Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch No Contractors are to detail if they have a minimum monetary order value Yes $500 If there is a value is it linked to a pattern of purchasing frequency? N/A Purchasing error is generated by the Contractor Return at no cost to NSW Health Purchasing error is generated by the Customer Will accept the good with freight coast at expense of NSW Health Products are received faulty / damaged / short dated Application for credit because of short shipment/damaged goods/over shipment of Goods must be made within 14 days from receipt of goods. If you have not made an Application within this time you will be deemed to have accepted the shipment and you cannot make any further claims. If there is an over shipment, you must immediately inform ▇▇▇▇▇▇▇ Health Supplies in writing and Reynard Health Supplies is entitled to, at your option, charge you for the excess goods or recover the excess goods from you. If a product is believed to be faulty, goods should be isolated and Reynard Health Supplies Customer Service Representatives should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance Dept. and if found to be faulty, an RGA number will be provided and the goods can be returned to Reynard Health Supplies at no cost to you and a credit to the total value of the goods will be issued to you by ▇▇▇▇▇▇▇ Health Supplies. Maximum time to replace goods. Standard Delivery Times Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? No Non toll-free Help desk number? 1300 667 199 Corresponding toll charges? Local call cost Help desk hours? 8:30am to 5:00pm AEST Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇ ▇▇▇▇▇▇▇▇ ▇▇., Pemulwuy, NSW 2145 Post address: PO Box 955, Castle Hill, NSW 1765 Telephone: Office: (▇▇) ▇▇▇▇ ▇▇▇▇; Mob: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the duration of the Agreement, including optional extension periods. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? If order is received before 3pm EST, delivery will be within 48 hours Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? If order is received before 3pm EST, of the previous business day, delivery will be within 72 hours (for Rural and Remote NSW) If 'No' to either of the above questions - comments must be submitted The standard Roche Diagnostics Delivery terms are 48 hours, if order is received before 3pm EST for Sydney Metro /Regional areas. For Rural and Remote NSW, delivery will be within 72 hours Additional Standard delivery times offered? Overnight (O/N) Delivery is available on request but may attract an additional freight charge Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes. An additional freight charge may apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes. An additional freight charge may apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Same Day, Time Sensitive and Overnight Deliveries are available. An additional freight charge may apply Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Purchasing error is generated by the Contractor Return of Goods must be authorised by Roche Customer Service within seven (7) days of receipt of goods. No returns will be accepted by Roche Diagnostics unless a Goods Return Number (GRN) has been issed by Roche Diagnostics Customer Service Purchasing error is generated by the Customer As above. However, a 10% re-stocking fee will apply, except where the goods are recalled by Roche Diagnostics or where the goods are subject to a fault of manufacture or where the goods have been supplied in error by Roche Diagnostics Products are received faulty / damaged / short dated Return of Damaged or Short dated stock must be authorised by Roche Customer Service within seven (7) days of receipt of goods. No returns will be accepted by Roche Diagnostics unless a Goods Return Number (GRN) has been issed by Roche Diagnostics Customer Service. Where the goods are recalled by Roche Diagnostics or where the goods are subject to a fault of manufacture, a Goods Return Number (GRN) will be issued by by Roche Diagnostics Customer Service regardless of date of receipt of goods Maximum time to replace goods. Replacement of goods will be within 48 hours of resolution of reason for return Tenderers are to indicate whether, if successful with all or part of their tender, they would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations If successful Roche Diagnostice Australia Pty Ltd would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations Do you have a Help Desk? Yes Geographic area covered? National Coverage Toll-free Phone Number (s)? ▇-▇▇▇-▇▇▇-▇▇▇ Non toll-free Help desk number? 02 8665 9820 Corresponding toll charges? Defined by service provider Help desk hours? 9am - 6pm EST excluding weekends and public holidays. Distributor/s Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇ ▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇ Post address: PO Box 90, ▇▇▇▇▇ Farm, SA 5098 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇.▇▇@▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇

Question Response. Purchasing error is generated by the Contractor In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. Medirite will organise to have the freight picked up and replaced if required Purchasing error is generated by the Customer In this case, Medirite will accept the goods back as long as they are in a good and resalable condition. The contractor will need to pay for the freight back to Medirite Products are received faulty / damaged / short dated Medirite will replace all stock within 24 hours if faulty or damaged Maximum time to replace goods. 24 hours metro, 48 hours rural Do you have a Help Desk? For all NSW customersYes Geographic area covered? Australia Wide, each state has a toll dedicated customer service team Toll-free number is available: Phone Number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area covered? Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Ask for Medirite) Non toll-free Help desk number? 02 9830 0111 9676 8113 Corresponding toll charges? Standard Local Cost Apply No Help desk hours? Monday to Friday; 8am 8:30am to 5pm. pm Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Post address: ▇▇-▇▇ ▇, ▇▇▇▇▇ ▇▇▇▇▇▇, Yennora▇▇▇ 2060 Post address: ▇ ▇▇▇▇▇ ▇▇▇▇▇▇, NSW 2161 Telephone: ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇ ▇▇▇▇ Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A No Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch No Contractors are to detail if they have a minimum monetary order value Yes $500 If there is a value is it linked to a pattern of purchasing frequency? NoN/A Purchasing error is generated by the Contractor Return at no cost to NSW Health Purchasing error is generated by the Customer Will accept the good with freight coast at expense of NSW Health Products are received faulty / damaged / short dated Application for credit because of short shipment/damaged goods/over shipment of Goods must be made within 14 days from receipt of goods. If you have not made an Application within this time you will be deemed to have accepted the shipment and you cannot make any further claims. If there is an over shipment, you must immediately inform ▇▇▇▇▇▇▇ Health Supplies in writing and Reynard Health Supplies is entitled to, at your option, charge you for the excess goods or recover the excess goods from you. If a product is believed to be faulty, goods should be isolated and Reynard Health Supplies Customer Service Representatives should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance Dept. and if found to be faulty, an RGA number will be provided and the goods can be returned to Reynard Health Supplies at no cost to you and a credit to the total value of the goods will be issued to you by ▇▇▇▇▇▇▇ Health Supplies. Maximum time to replace goods. Standard Delivery Times Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? No Non toll-free Help desk number? 1300 667 199 Corresponding toll charges? Local call cost Help desk hours? 8:30am to 5:00pm AEST Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare (CH2) Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ Sales Order Phone ▇▇ ▇▇▇▇ ▇▇▇▇ Sales Order Email Address ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Email Address ▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Company Website Address ▇▇▇.▇▇▇.▇▇▇.▇▇ Site address: ▇▇ ▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇ Post address: PO Box 90, ▇▇▇▇▇ Farm, SA 5098 Telephone: ▇▇▇▇ ▇▇▇ ▇▇▇ E-mail: ▇▇▇▇.▇▇@▇▇▇▇▇▇▇▇.▇▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇

Question Response. Purchasing error is generated by the Contractor If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and the products will be picked up by our appointed carrier at no cost of the customer within Five (5) working days, a credit note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and in original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost of the customer. Maximum time to replace goods. All return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. Do you have a Help Desk? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Yes Geographic area covered? Australia Wide NSW, VIC, SA & QLD Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. N/A Non toll-free Help desk number? 02 9830 0111 9648 0270 Corresponding toll charges? Standard Local Cost Apply STD Help desk hours? 9am – 5pm AEST Monday to Friday; 8am to 5pm. – Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Suite ▇▇-, ▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇, YennoraGosford, NSW 2161 2250 Post address: ▇▇-▇▇ ▇▇PO Box 1841 Gosford, NSW 2250 Telephone: ▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ E-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. No Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch No Contractors are to detail if they have a minimum monetary order value Yes No If there is a value is it linked to a pattern of purchasing frequency? No

Question Response. Metro/Regional within 24 Do you have a Help Desk? For all Yes hours? Geographic area covered? National Agree to Standard Delivery Yes Toll-free Phone number (s)? ▇▇▇▇ ▇▇▇ ▇▇▇ Times - Rural/Remote NSW customerswithin 48 hours? Non toll-free Help desk number? 02 9498 9340 If 'No' to either of the above questions - N/A Agree to Standard Delivery Times - Sydney Yes Corresponding toll charges? Help desk hours? Local or STD charges Yes comments must be submitted Additional Standard delivery times offered? N/A Trading Name ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Healthcare Pty Ltd Agree to Emergency Yes However emergency delivery has no Site Address (principal place of business) ▇▇ - ▇▇ ▇▇▇ ▇▇▇▇▇▇, a toll free number is available: ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇. Geographic area coveredTimes - Sydney Metro/Regional within 12 hours? Australia Wide Toll-free estimated quantities have been given Sales Order Phone Number (s)? For all Sales Order Email Address Company Email Address Company Website 1300 720 274 Agree to Emergency Delivery Times - Rural/Remote NSW customers, a toll free number is available: ▇▇▇▇ ▇▇▇ ▇▇▇, or fax ▇▇▇▇ ▇▇▇ ▇▇▇. Non toll-free Help desk number? 02 9830 0111 Corresponding toll charges? Standard Local Cost Apply Help desk within 24 hours? Monday Yes However emergency delivery has no estimated quantities have been given If 'No' to Friday; 8am to 5pm. either of the above questions - comments must be submitted N/A Question Response Trading Name N/A Site Address (principal place of business) N/A Additional emergency delivery times offered? Yes Sales Order Phone Number N/A Minimum Order Fee: No Minimum Monetary Order Value Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Help Desk Policy Distributor/s 13 Purchasing error is generated by the Contractor Contractor will rectify error at no cost to the customer. This includes freight for the return of incorrect or oversupplies goods. Purchasing error is generated by the Customer Contractor will accept return and will give a full refund of any goods purchased in error if they are still in original condition and have not been used. Goods are returned using customers freight forwarder. Products are received faulty / damaged / short dated Contractor will rectify error at no cost to the customer. This includes freight for the return of faulty or short dated goods. Maximum time to replace goods. As per agreed delivery times Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone number (s)? N/A Non toll-free Help desk number? 02 9618 2577 Corresponding toll charges? N/A Help desk hours? 8.00am - 5.00pm EST (an emergency after hours mobile number is also provided) Site address: ▇▇ ▇-▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 Post address: ▇▇-▇▇ ▇▇▇▇▇▇ ▇▇▇▇, Yennora, NSW 2161 ▇▇▇▇ 3195 Post address: PO Box 600 Mordialloc Victoria 3195 Telephone: ▇▇ ▇▇▇▇ ▇▇▇▇ If 'No' to either of the above questions - comments must be submitted Additional emergency delivery times offered? N/A N/A Yes - Orders under $300 ex gst include h E-mail: ▇▇▇▇@▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Internet: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ See latest version of User Guide Spreadsheet No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch Contractors are to detail if they have a minimum monetary order value Yes If there is a value is it linked to a pattern of purchasing frequency? No▇