Rapid Replacement. When any Covered Equipment repair is deemed necessary by an Entrust phone technician, Entrust will ship a replacement refurbished unit to Customer via overnight shipment at its expense, create a Return Material Authorization (RMA) and provide a prepaid shipping label for the return of the defective unit. Customer must ship the defective Covered Equipment to the Entrust depot repair facility, using the RMA provided by Entrust. The defective Covered Equipment must be returned to Entrust within 14 days of Customer’s receipt of the replacement unit. If the unit is not returned to Entrust within the specified time, Entrust may invoice Customer for the full retail price of the replacement unit. For certain peripheral Covered Equipment designated by Entrust, such as pin pads, Entrust will ship a replacement new or refurbished unit to Customer via overnight shipment at its expense, but a return of the defective unit to Entrust is not required.
Appears in 2 contracts
Sources: Instant Financial Issuance as a Service Schedule, Instant Financial Issuance as a Service Schedule