Rapid Response Service Sample Clauses

The Rapid-Response Service clause establishes a commitment by one party to provide prompt assistance or services in response to specific requests or incidents. Typically, this clause outlines the timeframe within which the service provider must respond—such as within a set number of hours or days—and may detail the types of issues covered, like technical support or emergency repairs. Its core practical function is to ensure timely intervention, minimizing downtime or disruption and providing assurance to the recipient that urgent needs will be addressed swiftly.
Rapid Response Service. General on-site services are usually delivered within a 1 to 3 business day timeframe. Regular response service using remote assistance tools are usually delivered within a 1- to 4-hour timeframe. Rapid-response service is delivered within a 1- to 2-hour timeframe, as available. Additional fees may be billed for rapid-response services. Specific details are discussed at time of service request.
View Source
Rapid Response Service. Rapid Response Service is the Hands & Eyes Service in the form of an immediate response, providing Customer: Ø during Business Hours with an Engineer at the Customer Equipment within a response time as stipulated in the SLA; Ø outside Business Hours with an Engineer by phone within a response time as stipulated in the SLA. All requests must be submitted to the ECSC by e-mail or via the Customer Portal. When present at the Customer Equipment, Engineers provide basic support on the Customer Equipment, such as basic configuration of systems (e.g. via console and telnet session), power on, power off equipment, setting switches, pushing buttons and reading displays. Rapid Response Service is provided on Customer Equipment, of any make or model, provided the Customer gives specific instructions on the work that needs to be done. The Engineer has general knowledge of providing support on ICT equipment. Customers pay as they use based on a pre-agreed hourly rate that is reflected in the Agreement. Interxion will charge Customer for a minimum of 1 (one) hour, thereafter for 30-minute increments. For requests that are made for future or complex requests, Interxion can provide the Customer with an estimated budget and time planning for the work requested. After acceptance by the Customer of the estimated budget and time planning, Interxion, acting as the Customer-supervised hands, will provide the work requested. This work may include maintenance, installation work, configuration or troubleshooting. Interxion can produce, in conjunction with the Customer, run books and/or cabinet documentation to provide support to the Customer’s operation. An allowance of time can be agreed for the run books and/or documentation to be produced. Interxion will perform such requests during Business Hours only, unless otherwise agreed upon between the Parties.
View Source

Related to Rapid Response Service

  • Hospice Services Services are available for a Member whose Attending Physician has determined the Member's illness will result in a remaining life span of six months or less.

  • Verizon OSS Services 8.2.1 Upon request by PNG, Verizon shall provide to PNG Verizon OSS Services. Such Verizon OSS Services will be provided in accordance with, but only to the extent required by, Applicable Law. 8.2.2 Subject to the requirements of Applicable Law, Verizon Operations Support Systems, Verizon Operations Support Systems functions, Verizon OSS Facilities, Verizon OSS Information, and the Verizon OSS Services that will be offered by Verizon, shall be as determined by Verizon. Subject to the requirements of Applicable Law, Verizon shall have the right to change Verizon Operations Support Systems, Verizon Operations Support Systems functions, Verizon OSS Facilities, Verizon OSS Information, and the Verizon OSS Services, from time-to-time, without the consent of PNG. 8.2.3 To the extent required by Applicable Law, in providing Verizon OSS Services to PNG, Verizon will comply with Verizon’s applicable OSS Change Management Guidelines, as such Guidelines are modified from time-to-time, including, but not limited to, the provisions of the Guidelines related to furnishing notice of changes in Verizon OSS Services. Verizon’s OSS Change Management Guidelines will be set out on a Verizon website.

  • Extra Services District-authorized services outside of the scope in Exhibit “A” or District-authorized reimbursables not included in Architect’s Fee.

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

  • Hosting Services NCR Voyix shall furnish facilities, equipment, computer programs and services, as specified from time to time by NCR Voyix, that NCR Voyix deems necessary for operation and maintenance of the System (collectively, the “Hosting Services”).