Reception Area. a. The ADRC shall have a reception area where customers are greeted and may wait for services. The reception area may be shared with other entities but must be clearly identified and recognizable as the reception and waiting area for the ADRC. b. The reception area shall be designed to be functional for and appealing to members of the ADRC client population. The reception area shall be accessible, clean, of sufficient size, adequately furnished, and arranged to comfortably accommodate people of all ages and disabilities with dignity and respect. c. The reception area shall, as much as possible, be arranged to respect the privacy of customers’ conversations with the receptionist. If sign-in sheets are used, they shall not be viewable by other customers. d. Customers entering the reception area shall be promptly greeted by an individual who is knowledgeable about the ADRC’s services and ready to assist or direct them to the right person to assist them. The receptionist and/or person greeting customers shall meet the requirements for staff that answer the phone and interact with the public contained in Section V.F.4.a of this scope of services. The receptionist and/or person greeting customers need not be solely dedicated to the ADRC and may hold a position that is shared by the entities using the reception area. e. The reception area shall include display space for fliers, pamphlets, and other information materials that is accessible to visitors and arranged so that customers can easily browse and reach the material during office hours. f. The reception area shall include hearing loop technology to facilitate communication with persons who are hearing impaired.
Appears in 2 contracts
Sources: Grant Agreement, Grant Agreement
Reception Area. a. The ADRC shall have a reception area where customers are greeted and may wait for services. The reception area may be shared with other entities but must be clearly identified and recognizable as the reception and waiting area for the ADRC.
b. The reception area shall be designed to be functional for and appealing to members of the ADRC client population. The reception area shall be accessible, ; clean, of sufficient size, adequately furnished, furnished and arranged to comfortably accommodate people of all ages and disabilities with dignity and respect.
c. The reception area shall, as much as possible, be arranged to respect the privacy of customers’ conversations with the receptionist. If sign-in sheets are used, they shall not be viewable by other customers.
d. Customers entering the reception area shall be promptly greeted by an individual who is knowledgeable about the ADRC’s services and ready to assist or direct them to the right person to assist them. The receptionist and/or person greeting customers shall meet the requirements for staff that who answer the phone and interact with the public contained in Section V.F.4.a IV.F.3.a of this scope of servicescontract. The receptionist and/or person greeting customers need not be solely dedicated to the ADRC and may hold a position that is shared by the entities using the reception area.
e. The reception area shall include display space for fliers, pamphlets, pamphlets and other information materials that is accessible to visitors and arranged so that customers can easily browse and reach the material during office hours.
f. The reception area shall include hearing loop technology to facilitate communication with persons who are hearing impaired.
Appears in 1 contract
Sources: Scope of Services
Reception Area. a. The ADRC shall have a reception area where customers are greeted and may wait for services. The reception area may be shared with other entities but must be clearly identified and recognizable as the reception and waiting area for the ADRC.
b. The reception area shall be designed to be functional for and appealing to members of the ADRC client customer population. The reception area shall be accessible, clean, of sufficient size, adequately furnished, and arranged comfortably to comfortably accommodate people of all ages and disabilities with dignity and respect.
c. The reception area shall, as much as possible, be arranged to respect the privacy of customers’ conversations with the receptionist. If sign-in sheets are used, they shall not be viewable by other customers.
d. Customers entering the reception area shall be promptly greeted by an individual who is knowledgeable about the ADRC’s services and ready to assist or direct them to the right person to assist them. The receptionist and/or person greeting customers shall meet the requirements for staff that answer the phone and interact with the public contained in Section section V.F.4.a of this scope of services. The receptionist and/or person greeting customers need not be solely dedicated to the ADRC and may hold a position that is shared by the entities using the reception area.
e. The reception area shall include display space for fliers, pamphlets, pamphlets and other information informational materials that is accessible to visitors and arranged so that customers can easily browse and reach the material during office hours.
f. The reception area shall include hearing loop technology to facilitate communication with persons who are hearing impaired.
Appears in 1 contract