Common use of Recourse to OVHcloud Support Clause in Contracts

Recourse to OVHcloud Support. The Client may contact the OVHcloud Support by email, using a special form available in the Management Interface, or by telephone by calling ▇-▇▇▇-▇▇▇-▇▇▇▇. Nevertheless, during non-business hours, the OVHcloud Support team can only be reached by email or through the Management Interface. OVHcloud shall create a ticket (“Incident Ticket”) for each request or Incident report received. The Client will be informed of the creation of the Incident Ticket and its corresponding number. The Client can access the history and status of its requests and Incidents reported through its Management Interface. The Client undertakes not to make use of the OVHcloud Support wrongfully. Before resorting to the OVHcloud Support, the Client must first consult the resources and information available on the OVHcloud Website (user guides, use cases, product documentation, etc.), and in its Management Interface (reporting, monitoring, etc.). The Client shall not (a) contact the OVHcloud Support for services or products that it has not contracted from OVHcloud cloud directly or(ii) place the OVHcloud Support teams in direct contact with its own clients or any other party external to the Contract. OVHcloud reserves the right to refuse to accept any request which does not meet the aforementioned conditions.