REGISTRATION AND PAYMENT. Registration and payment for the service can be made by one of the following methods: Online at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇ by credit or debit card. Telephone by calling ▇▇▇▇▇ ▇▇▇▇▇▇, between 8:30am and 5.00pm Monday – Friday In Person at Dundee House where payment can be made by credit or debit card or cash between 8:30am and 5.00pm Monday – Friday Payments for the 2021 charge will be accepted on an ongoing basis throughout the duration of the charging term. The Council will aim to deliver Permits within a maximum of 21 days. At the point of purchase, Customers will receive a temporary permit which can be attached to their wheeled bin until such time as the Permit arrives. Permits will comprise a sticker to be placed on the wheeled bin(s) which details the address & Unique Property Reference Number (UPRN) of the registered property as well as the duration of the registration. This sticker should be placed on the rear of the wheeled bin as instructed within the letter which accompanies the Permit as this will allow the collection crews to identify which households have registered for collections. Collections will occur every two weeks during the growing season on the scheduled uplift day as detailed in the recycling collections calendar which can be found here: ▇▇▇▇▇://▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/service/Bin_Collection_Calendar 13. Service Requests, Enquiries and Complaints For any service requests please report online via ▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇, email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ or contact the Customer Service Centre on 01382 433710 As your local Council, we are committed to providing high quality services, if something goes wrong or you are unhappy with our services, please tell us. To make a complaint – Complete our online enquiry form at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Telephone us on ▇▇▇▇▇ ▇▇▇▇▇▇ Email us ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Write to us at Dundee House, ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇ 13. Additional Guidance For the most up-to-date information, advice on cancelled recycling collections or to report a missed collection online please visit ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ or contact us on ▇▇▇▇▇ ▇▇▇▇▇▇. or check DCC’s Twitter and Facebook for updates. We value all customer feedback and use it to help us improve our Services. The Council reserves the right to alter the Customers collection day if required; this information will be sent by direct mailing and published on the Council website. The Customer will receive notice in advance of their Permit renewal date, along with details and charges payable for the following 12 month period. To ensure continuation of service, the Customer should renew their Permit prior to the payment deadline detailed in the notice.
Appears in 1 contract
Sources: Chargeable Garden Waste Collection Service Agreement
REGISTRATION AND PAYMENT. Registration and payment for the service can be made by one of the following methods: Online at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇ by credit or debit card. Telephone by calling ▇▇▇▇▇ ▇▇▇▇▇▇, between 8:30am and 5.00pm Monday – Friday In Person at Dundee House where payment can be made by credit or debit card or cash between 8:30am and 5.00pm Monday – Friday Payments for the 2021 2022 charge will be accepted on an ongoing basis throughout the duration of the charging term. The Council will aim to deliver Permits within a maximum of 21 days. At the point of purchase, Customers will receive a temporary permit which can be attached to their wheeled bin until such time as the Permit arrives. Permits will comprise a sticker to be placed on the wheeled bin(s) which details the address & Unique Property Reference Number (UPRN) of the registered property as well as the duration of the registration. This sticker should be placed on the rear of the wheeled bin as instructed within the letter which accompanies the Permit as this will allow the collection crews to identify which households have registered for collections. Collections will occur every two weeks during the growing season on the scheduled uplift day as detailed in the recycling collections calendar which can be found here: ▇▇▇▇▇://▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/service/Bin_Collection_Calendar 13. Service Requests, Enquiries and Complaints For any service requests please report online via ▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇, email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ or contact the Customer Service Centre on 01382 433710 As your local Council, we are committed to providing high quality services, if something goes wrong or you are unhappy with our services, please tell us. To make a complaint – Complete our online enquiry form at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Telephone us on ▇▇▇▇▇ ▇▇▇▇▇▇ Email us ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Write to us at Dundee House, ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇ 13. Additional Guidance For the most up-to-date information, advice on cancelled recycling collections or to report a missed collection online please visit ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ or contact us on ▇▇▇▇▇ ▇▇▇▇▇▇. or check DCC’s Twitter and Facebook for updates. We value all customer feedback and use it to help us improve our Services. The Council reserves the right to alter the Customers collection day if required; this information will be sent by direct mailing and published on the Council website. The Customer will receive notice in advance of their Permit renewal date, along with details and charges payable for the following 12 month period. To ensure continuation of service, the Customer should renew their Permit prior to the payment deadline detailed in the notice.
Appears in 1 contract
Sources: Chargeable Garden Waste Collection Service Agreement
REGISTRATION AND PAYMENT. Registration and payment for the service can be made by one of the following methods: Online at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇ by credit or debit card. Telephone by calling ▇▇▇▇▇ ▇▇▇▇▇▇, between 8:30am and 5.00pm Monday – Friday In Person at Dundee House where payment can be made by credit or debit card or cash between 8:30am and 5.00pm Monday – Friday Payments for the 2021 2020/21 charge will be accepted on an ongoing basis throughout the duration of the charging term. The Council will aim to deliver Permits within a maximum of 21 days. At the point of purchase, Customers will receive a temporary permit which can be attached to their wheeled bin until such time as the Permit arrives. Permits will comprise a sticker to be placed on the wheeled bin(s) which details the address & Unique Property Reference Number (UPRN) of the registered property as well as the duration of the registration. This sticker should be placed on the rear of the wheeled bin as instructed within the letter which accompanies the Permit as this will allow the collection crews to identify which households have registered for collections. Collections will occur every two weeks during the growing season on the scheduled uplift day as detailed in the recycling collections calendar which can be found here: ▇▇▇▇▇://▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/service/Bin_Collection_Calendar 13. Service Requests, Enquiries and Complaints For any service requests please report online via ▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇, email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ or contact the Customer Service Centre on 01382 433710 As your local Council, we are committed to providing high quality services, if something goes wrong or you are unhappy with our services, please tell us. To make a complaint – Complete our online enquiry form at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Telephone us on ▇▇▇▇▇ ▇▇▇▇▇▇ Email us ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ Write to us at Dundee House, ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇ 13. Additional Guidance For the most up-to-date information, advice on cancelled recycling collections or to report a missed collection online please visit ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ or contact us on ▇▇▇▇▇ ▇▇▇▇▇▇. or check DCC’s Twitter and Facebook for updates. We value all customer feedback and use it to help us improve our Services. The Council reserves the right to alter the Customers collection day if required; this information will be sent by direct mailing and published on the Council website. The Customer will receive notice in advance of their Permit renewal date, along with details and charges payable for the following 12 month period. To ensure continuation of service, the Customer should renew their Permit prior to the payment deadline detailed in the notice.
Appears in 1 contract
Sources: Chargeable Garden Waste Collection Service Agreement