Regular Maintenance. EPI-USE has a weekly maintenance window for system and infrastructure maintenance once the system has been handed over to Client. During this time Client cannot expect system uptime (downtimes are not SLA relevant) and should not schedule any jobs or processes. There is no notification to Client for this standard scheduled maintenance window: β’ Weekly, Saturday 6:00am β10:00 a.m. Central African Time
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement