Relations with Collection Agencies and Outside Debt Collection Attorneys. 1. Northwell Health will contract with collection agencies and outside debt collection attorneys approved by Northwell Health’s Office of Procurement, based on agreements approved by Northwell Health’s Office of Procurement and the Northwell Health Office of Legal Affairs. A copy of all executed contracts shall be promptly provided to Northwell Health Office of Procurement who shall maintain a list of each outside collection agency or outside debt collection attorney under contract and the expiration date of such contract. 2. Northwell Health shall require all collection agencies and debt collection attorneys to submit all customer complaints to Northwell Health. Northwell Health will work with collection agencies and debt collection attorneys, as needed, to resolve such complaints. 3. Each contracted collection agency and debt collection attorney must agree that a flat commission percentage shall be its sole source of compensation. 4. Northwell Health shall terminate its contract with any collection agency or debt collection attorney who is not satisfying its contractual obligations in a material way. 5. Northwell Health shall enter written contracts directly with any outside debt collection attorney or law firm utilized by it to collect debt from its patients and shall not subcontract or delegate the selection of any outside debt collection attorney or law firm to a collection agency. Such written contracts shall require the outside debt collection attorney or law firm to act in accordance with the terms of the FAP and this Policy and all applicable laws.
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