Common use of RELATIONSHIP WITH CLIENTS Clause in Contracts

RELATIONSHIP WITH CLIENTS. 12.01 The Employer’s and employee’s primary obligation is to provide confidential services without discrimination to any woman and child.‌ 12.02 Clients must be treated with consideration and in a fair and just manner. Employees are required to demonstrate respect for others, as well as for the rights and opinions of others. 12.03 Behaviour that communicates acceptance and accommodation of diversity will be the norm. Each employee shall ensure that her personal values do not interfere with the service offered to any woman or child. Services shall be delivered without discrimination on any basis, including but not limited to ethnicity, place of origin, religion, race, sexual orientation, gender identity and economic status. 12.04 Employees have an obligation to inform the client of all services related to her situation. 12.05 Employees shall ensure that women and children receive the services that each one may require from ▇▇▇▇▇▇▇▇▇▇ House, in a fair and respectful manner. 12.06 It is recognized the needs of the child may be different from the needs of the mother and that employees shall report cases of child abuse. 12.07 No employee shall take advantage of relationships with clients for personal or financial gain or the personal or financial gain of relatives, friends or co-workers. (e.g. accepting gifts or soliciting clients). 12.08 The power inherent in the positions held by employees should not be exploited as this negatively impacts the safety and security of ▇▇▇▇▇▇▇▇▇▇ house clients and employees. 12.09 A relationship between an employee and a client or member of the client’s family shall not influence positively or negatively the service provided to the woman or child. 12.10 Subject to Article 12.11, no employee shall limit the access of a client or potential client to ▇▇▇▇▇▇▇▇▇▇ House, or its services, without authorization from the Manager. 12.11 In situations where a client or potential client is acting out violently, an employee shall have the right to limit access to that individual and shall document this decision in the shelter log book.