Release Management. Suppliers shall ensure that ITIL-aligned release management is used for the rollout of changes to hardware and software (including version upgrades or configuration); and Suppliers shall ensure that any changes to hardware or software (including version upgrades or configuration) can be rolled back to the previous working configuration. Suppliers shall ensure that any new releases are discussed with the Contracting Body, and the implementation plan for such new releases is agreed with them, prior to rollout.
Appears in 2 contracts
Sources: Ict Services Framework Agreement, Framework Agreement