Remedies for Unmet Service Levels. Subject to Clause 1.5.4 below, Orange will remit credits for each Installation during the quarter that falls below the Service Level target provided in Clause 1.5.2 above as follows. Orange performance for the quarter falls within 80.00-89.99% 20% of the applicable Installation Charge for each Installation below the Service Level target. Orange performance for the quarter falls below 80.00% 40% of the applicable Installation Charge for each Installation below the Service Level target.
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Remedies for Unmet Service Levels. Subject to Clause 1.5.4 below, Orange ▇▇▇▇▇▇ will remit credits for each Installation during the quarter that falls below the Service Level target provided in Clause 1.5.2 above as follows. Orange performance for the quarter falls within 80.00-89.99% 20% of the applicable Installation Charge for each Installation below the Service Level target. Orange performance for the quarter falls below 80.00% 40% of the applicable Installation Charge for each Installation below the Service Level target.
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Sources: Service Level Agreement