Common use of REMEDIES IN THE EVENT OF INADEQUATE PERFORMANCE Clause in Contracts

REMEDIES IN THE EVENT OF INADEQUATE PERFORMANCE. Where a complaint is received or a problem indicated in any Customer Satisfaction Survey about the standard of Services or about the way any Services have been delivered or work has been performed or about the materials or procedures used or about any other matter connected with the performance of the Agreement, then the Contract Manager shall take all reasonable steps to ascertain whether the complaint is valid. If the Contract Manager so decides, he may uphold the complaint, or take further action in accordance with the provisions of clause 63 of the Agreement.