Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possible within three business hours.
Appears in 4 contracts
Sources: Service Level Agreement (Sla), Premium Service Level Agreement (Sla), Premium Service Level Agreement (Sla)
Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst Support Consultant to become available and the support request will be attended to as soon as possible within three business hourspossible.
Appears in 3 contracts
Sources: Service Level Agreement (Sla), Service Level Agreement, Service Level Agreement (Sla)
Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possible within three business hourspossible.
Appears in 2 contracts
Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possible within three business hourspossible.
Appears in 1 contract