Common use of Remuneration and terms of payment Clause in Contracts

Remuneration and terms of payment. 5.1 The amount of the remuneration to be paid by the Customer is set out in the Offer Letter and, if no price is stated therein, in the applicable Serrala price lists. Unless 5.2 Beginning with the second contract year, the remuneration is subject to an annual price adjustment based on the harmonized consumer price index (HICP) of the sta- tistical office of the European Union ("Index"). If, at the beginning of a new contract year, the Index has increased or decreased by at least 0.5% compared to the last price adjustment (or, if no such adjustment has yet been made, compared to the level the contract was concluded), the remuneration and all fees owed by Customer for the new contract year shall be increased or decreased accordingly, plus an additional increase of 2.9%. The price adjustment shall be made by declaration to the other party, whereby ▇▇▇▇▇▇▇ may also declare the price adjustment request by adjusting the invoiced amount accordingly. 5.3 Unless professional services have been booked as a service package pursuant to Section 25, professional services and implementation services pursuant to Sec- tion 26 shall be invoiced by Serrala on a time and material basis at the conditions to be agreed between the parties. Billing shall be based on person-hours, unless billing by person-days has been expressly agreed. For each separate order placed by the Customer, a minimum of four person-hours shall be invoiced, even if less time was actually used (minimum purchase). The person-hours exceeding the minimum pur- chase shall be charged per hour or part thereof. If billing by person days has been agreed, one person day corresponds to eight hours. Person-days or part thereof shall be invoiced in full unless the Customer can prove that Serrala could have used the employee concerned productively elsewhere. If travel to the Customer takes place, the arrival and return times will be invoiced in full. Invoices shall be issued monthly after the service has been rendered. Travel and ancillary costs will be invoiced sep- arately. 5.4 All agreed remuneration shall be subject to the statutory value added tax applica- ble at the time the respective service is rendered. 5.5 All invoices are due 30 days after invoicing without deduction. 5.6 The Customer may grant Serrala a SEPA Corporate Mandate. In this case, the following shall apply: Payment shall be made in accordance with the advance infor- mation, and notwithstanding Section 5.1, on a monthly basis by direct debit; the Cus- tomer warrants that the account specified in the SEPA Corporate Mandate has not been closed and that there are sufficient funds in this account; costs incurred due to non-payment or reversal of the direct debit shall be borne by the Customer, provided that the non-payment or reversal was not caused by Serrala.

Remuneration and terms of payment. 5.1 The amount of the remuneration to be paid by the Customer is set out in the Offer Letter and, if no price is stated therein, in the applicable Serrala price lists. Unless 5.2 Beginning with the second contract year, the remuneration is subject to an annual price adjustment based on the harmonized consumer price index (HICP) of the sta- tistical office of the European Union ("Index"). If, at the beginning of a new contract year, the Index has increased or decreased by at least 0.5% compared to the last price adjustment (or, if no such adjustment has yet been made, compared to the level the contract was concluded), the remuneration and all fees owed by Customer for the new contract year shall be increased or decreased accordingly, plus an additional increase of 2.9%. The price adjustment shall be made by declaration to the other party, whereby ▇▇▇▇▇▇▇ may also declare the price adjustment request by adjusting the invoiced amount accordingly. 5.3 Unless professional services have been booked as a service package pursuant to Section 25, professional services and implementation services pursuant to Sec- tion 26 shall be invoiced by Serrala on a time and material basis at the conditions to be agreed between the parties. Billing shall be based on person-hours, unless billing by person-days has been expressly agreed. For each separate order placed by the Customer, a minimum of four person-hours shall be invoiced, even if less time was actually used (minimum purchase). The person-hours exceeding the minimum pur- chase shall be charged per hour or part thereof. If billing by person days has been agreed, one person day corresponds to eight hours. Person-days or part thereof shall be invoiced in full unless the Customer can prove that Serrala could have used the employee concerned productively elsewhere. If travel to the Customer takes place, the arrival and return times will be invoiced in full. Invoices shall be issued monthly after the service has been rendered. Travel and ancillary costs will be invoiced sep- arately. 5.4 All agreed remuneration shall be subject to the statutory value added tax applica- ble at the time the respective service is rendered. 5.5 All invoices are due 30 days after invoicing without deduction. If Customer is in default of payment, Serrala may charge statutory default interest and claim all rea- sonable costs of collection. 5.6 The If the Customer may grant culpably raises unfounded complaints, is in default with payment, or in the case of other administrative requests, including requests for approval of contract transfers and other option rights of the Customer which are subject to Ser- rala's consent, Serrala a SEPA Corporate Mandateshall be entitled to charge the Customer for its reasonable expenses, if and to the extent that the handling of such requests is not part of Ser- rala's agreed scope of services. In If Serrala has engaged external service providers in this caseregard, the following compensation shall apply: Payment shall be made cover the reasonable fees of such service provid- ers; if Serrala has deployed its own personnel, Serrala may charge hourly rates that would correspond to the reasonable fee of an external service provider in accordance with the advance infor- mation, and notwithstanding Section 5.1, on a monthly basis by direct debit; the Cus- tomer warrants that the account specified in the SEPA Corporate Mandate has not been closed and that there are sufficient funds in this account; costs incurred due to non-payment or reversal of the direct debit shall be borne by the Customer, provided that the non-payment or reversal was not caused by Serralapersonnel's qualifications.