Repair and Replace. If Next Business Day Advanced Replacement is purchased, replacement parts will be coordinated through the manufacturer’s Technical Support Center after trouble shooting has occurred and verified the equipment is defective. If Manufacturer’s Extended Warranty only is purchased, then the availability of replacement parts are subject to availability in JTS exchange stock and on-hand stock of the Manufacturer. JTS will install a replacement at the Customer’s expense. In the event a replacement part is not immediately available in stock, JTS will notify the Customer and provide priority turnaround of suitable replacement equipment.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement