REPAIR SERVICE RESPONSE. 3.1 SBC KANSAS’ technicians will provide repair service that is at least equal in quality to that provided to SBC KANSAS’ customers; trouble calls from CLEC will receive response time and priorities that are at least equal to that of SBC KANSAS’ customers. CLEC and SBC KANSAS agree to use the severity and priority restoration guidelines set forth in SBC KANSAS MMP ▇▇-▇▇-▇▇▇ dated April 1996, and as subsequently modified.
Appears in 3 contracts
Sources: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement