REPAIR SERVICE RESPONSE. SBC TEXAS technicians will provide repair service that is at least equal in quality to that provided to SBC TEXAS End Users; trouble calls from CLEC will receive response time and priorities that are at least equal to that of SBC TEXAS End Users. The CLEC and SBC TEXAS agree to use severity and priority restoration guidelines.
Appears in 2 contracts
Sources: Interconnection Agreement, Interconnection Agreement