Common use of REPAIRS AND IMPROVEMENTS Clause in Contracts

REPAIRS AND IMPROVEMENTS. 5.1 Looking after your home is a joint responsibility between us and you. 5.2 We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for decorating the inside of your home. Our obligations: 1. We must keep in repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into the property without giving you any notice. We will only force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any reasonable costs we incur. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the property without our written permission. ▇▇. ▇▇▇ may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. 5.1 Looking after 2.38 You must report any disrepair or damage immediately to your home is Neighbourhood Housing Office. Make sure you get or are sent a joint responsibility between us written confirmation saying that we have got your request for a repair and youthat you keep the confirmation in case you want to make an enquiry later. 5.2 We 2.39 If the problem you report comes under the Council’s responsibilities we will carry out the repairs. If it does not we will give you the opportunity to do the repair within a reasonable time. If you do not carry out the repair we can carry it out and charge you for the cost of doing it. 2.40 You are responsible for most repairs, maintenance and servicing needed to small repairs like the property, but you are responsible for a number filling of minor repairs cracks in internal plasterwork including preparatory work for redecoration; lock changes when keys are lost; replacing lost or broken keys; replacing fuses and electric plugs; replacing plugs and chains to sanitary ware; and replacing clothes lines. 2.41 You must allow Council workers or people sent by the Council into the property to inspect or carry out repairs. See Section 2.7 for decorating details of when the inside of your home. Our obligations: 1. We must keep in repair the structure and exterior of Council is entitled to access to the property. 22.42 You must not make improvements, additions or structural alterations to the property without getting the Council’s written permission first. See section 3.3 for details of a tenant’s right to make improvements. We will decorate the outside of your home and the shared parts when necessary or according to not refuse permission unless there is a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4good reason. You must report promptly not make any installations which may be unsafe or dangerous to us any defects in anyone. This might include deep ponds or earth removal. If you make an improvement, additions or structural alteration to the property which are without getting our responsibility written permission first we can tell you to repair and not allow return the property to fall into disrepair through neglect. 5how it was before or to do works to a satisfactory standard or to do works to make the property safe. If you report a repair or arrange for any works (including servicing) and then fail to keep do not, the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we Council will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make charge you pay for it. 82.43 The Council does not insure the contents of the property. You must let us are advised to arrange adequate ▇▇▇▇▇▇▇▇▇▇▇’▇ comprehensive insurance cover to protect your possessions. The Council operates a low cost insurance scheme for which you can pay an extra charge with your rent. If you wish to join this scheme please ask at your Neighbourhood Housing Office. 2.44 The Council will not be responsible for any damage to your property including decorations or our representatives, agents or contractors access loss from the property which happens through fire, flood, theft, burst pipes or similar events, unless it can be shown that this is caused by the Council’s negligence, breach of contract or breach of statutory duty. (Note this does not affect the Council’s duties to carry repair set out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing in Clause 4.3 and safety checks, and to complete tenancy audits and inspections, as long as: • you may have a claim if these duties are not kept to). 2F LEAVING THE PROPERTY AND ENDING YOUR TENANCY 2.45 You have had must tell your Neighbourhood Housing Office in writing at least 24 hours notice four weeks before you want to leave the property. This four-week “notice” time must end on a Monday and you must return your keys to the Neighbourhood Housing Office before 12 o’clock midday on that final Monday. You may hand your keys in writing (unless there is an emergency); and • They show before the “notice” expires but you their proof of identity. If there is an emergency (such as, where somebody may be in dangercharged rent for the whole period. 2.46 You agree that the Neighbourhood Housing Office may accept the keys from some other person where it reasonably appears that the other person is returning the keys on your behalf. 2.47 If you leave the property after giving notice and fail to return the keys the Council will change the locks and recharge the cost to you. 2.48 You will be responsible for paying the rent or a sum equivalent to rent until whichever of the following dates is the latest: the date upon which any notice to terminate expires, there is a risk of damage to or the date upon which you leave the property, or (in the adjoining property) we will not event of you failing to give you any written notice or to return the keys) the date upon which the Council takes possession. 2.49 You must leave the property, the fixtures and fittings and any furnishings we have provided in reasonable condition when you go. Do not leave any of your belongings or any rubbish behind – the Council will dispose of them in accordance with the Torts (Interference with Goods) ▇▇▇ ▇▇▇▇ and you will be charged for the reasonable cost of disposal. 2.50 You must let us enter pay your home immediately. We reserve the right to force entry into the property without giving rent in full before you any notice. We will only force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the propertyleave. If you or they cause any damage, cannot clear your rent in full you must put it right ensure that you leave a forwarding address and make an arrangement to our satisfaction. pay the balance. 2.51 You must not leave anybody else living in the property when you move out. 2.52 You must not attempt to pass on your tenancy (called “assignment”) to anyone else. 2.53 If you don't, we are evicted; or abandon the property; or still owe rent or other charges or money for any other payment due under this Agreement when you move out this may do affect how quickly you will be given another Council property in the work and make you pay any reasonable costs we incurfuture. ▇▇2.54 If you take up another Council tenancy and you still owe money from a previous tenancy you agree that those arrears can be transferred from your previous tenancy onto your current consolidated rent account and you will be expected to clear those arrears in addition to payments of current rent. ▇▇▇ must not knock down, alter This applies whether you move directly from one tenancy to another (transfer) or remove whether you left the first property some time ago. 2.55 If you are joint tenants any part one of you can end the tenancy by giving the Council four weeks’ notice. That notice will end the tenancy of both/all joint tenants. The Council will then use its lettings policy to decide if the other joint tenant(s) can stay in the property without our written permissionwith a new tenancy agreement. There is no automatic right for the other joint tenants to stay in the property. ▇▇. ▇▇▇ may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. Tenant’s Responsibilities 5.1 Looking after You must report any repairs that are not your home is a joint responsibility between or faults or damage you cause or discover immediately and allow us and youto carry out repairs. 5.2 We You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home to inspect and carry out repairs and improvements. If you do not let us in we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council workers or people sent by the Council into your home to inspect and carry out a periodic electrical inspection of our own installation and appliances. If you do not let us in we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.6 You are responsible for most minor maintainance and repairs, maintenance and servicing needed to . A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Pack. 5.7 You are responsible for decorating the inside of your home. Our obligations: 1. We must keep in repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.8 You must report promptly not alter in any way the installations for Water, Gas or Electricty without express permission. Any work we do agree to, will require you to us any defects in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglect.provide compliance certification 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. 5.9 You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into the property without giving you any notice. We will only force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any reasonable costs we incur. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our written NNC’s express permission. 5.10 You are responsible for the keys given to you at the time of letting. If you lose your communal door keys or fobs we may have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.11 The Council has installed smoke alarm equipment in your property and it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required or reporting faults. Tenants Rights 5.12 You have the right to get repairs completed which you are not responsible for. 5.13 You have the right to make improvements to your home (Applicable to Secure Tenants only) Before you commence any work you must get NNC’s agreement in writing, having made a written application complete with any relevant drawings. This benefits both you and the Council as we can advise on the relevant statutory ▇▇. ▇▇▇▇▇▇▇▇▇.▇▇▇ may carry out improvements have a legal duty to make any workers/contractors hired by you aware of the presence of asbestos in the areas to be worked on. 5.14 We will repair the structure, exterior and interior fixtures and fittings of your property and keep in proper working order the:  installations for supplying water, gas, electricity from the meter point  wash hand basins toilets, baths and showers installed by NNC  internal walls, ceilings and floor surfaces  kitchen units, sinks and baths  internal doors  window frames, glazing and openers  installations for supplying heat and hot water to your property only with our written permission first installations for supplying electricity to your property  disabled adaptations we have made to the property  the common parts; stairs, stores, sheds, lighting, and lifts. You must also obtain NNA will not maintain or repair:  Any item which a previous tenant left and comply with for which you have agreed to take responsibility for  Garden paths or patio areas which are not essential for getting to and from your home unless they have been provided by NNC  Garden gates, fences and walls except those which form a boundary division and which have been provided by NNC. In addition NCC will not provide or replace any required Building Regulations and Planning Permissionboundary fencing other than what was provided when the property was let to you. Where the improvements affect the gas  Trees or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreementshrubs

REPAIRS AND IMPROVEMENTS. 5.1 Looking after your home is a joint responsibility between us and you. 5.2 . We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for the decorating the inside of your home. Full details of our responsibilities for the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep in good repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which are our areour responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to may recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspectionsinspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into in to the property without giving you any notice. We will only force gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any reasonable costs we incurfor it. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the property without our written permission. ▇▇. ▇▇▇ may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. Tenant’s Responsibilities 5.1 Looking after You must report any repairs that are not your home is a joint responsibility between responsibility. You must also report any faults or damage you cause or discover immediately and allow us and youaccess to carry out repairs. 5.2 We You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required, we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance, you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home to inspect and carry out repairs and improvements. If you do not let us in, we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you and/or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out a periodic electrical inspection of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.6 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out any statutory inspections of our own installation and appliances. These include, but are not limited to, asbestos, water hygiene and radon. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.7 You are responsible for most repairs, minor maintenance and servicing needed to repairs. A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Handbook. 5.8 You are responsible for decorating the inside of your home. Our obligations: 1. We must keep in repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.9 You must report promptly not alter in any way the installations for Water, Gas or Electricity without express permission. Any work we do agree to, will require you to us any defects in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglect.provide compliance certification 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. 5.10 You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into the property without giving you any notice. We will only force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any reasonable costs we incur. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our NNC’s written permission. ▇▇5.11 You are responsible for the keys given to you at the time of letting. ▇▇▇ If you lose your communal door keys or fobs we may have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.12 The Council has installed smoke alarm equipment in your property and it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required and reporting faults. All of the Council’s employees and anyone sent by the Council to work in your home will carry out formal identification or a letter confirming their identity and purpose. Always confirm the person’s identity before letting them into your home. If in doubt please contact us. Tenants Rights 5.13 You have the right to get repairs completed which you are not responsible for. 5.14 You have the right to make improvements to your property only home (Applicable to Secure Tenants only) Before you commence any work you must get NNC’s agreement in writing, having made a written application complete with our written permission firstany relevant drawings. This benefits both you and the Council as we can advise on the relevant statutory permissions. You must also obtain have a legal duty to make any workers/contractors hired by you aware of the presence of asbestos in the areas to be worked on. 5.15 We will repair the structure, exterior and comply with interior fixtures and fittings of your property and keep in proper working order the: • installations for supplying water, gas, electricity from the meter point • wash hand basins, toilets, baths and showers installed by NNC • internal walls, ceilings and floor surfaces • kitchen units, sinks and baths • internal doors • window frames, glazing and openers • installations for supplying heat and hot water to your property • installations for supplying electricity to your property • disabled adaptations we have made to the property • the common parts; stairs, stores, sheds, lighting, and lifts. NNC will not maintain or repair: • Any item which a previous tenant left and for which you have agreed to take responsibility for • Garden paths or patio areas which are not essential for getting to and from your home unless they have been provided by NNC • Garden gates, fences and walls except those which form a boundary division and which have been provided by NNC. In addition, NNC will not provide or replace any required Building Regulations and Planning Permissionboundary fencing other than what was provided when the property was let to you. Where the improvements affect the gas • Trees or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreementshrubs

REPAIRS AND IMPROVEMENTS. 5.1 Looking after your home is a joint responsibility between us and you. 5.2 We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for decorating the inside of your home. Our obligations: 1. We must keep in repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglect.. Repairs & Improvements Tenancy Agreement 14 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement. 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. Repairs & Improvements Tenancy Agreement 15 If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into the property without giving you any notice. We will only force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement. 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any reasonable costs we incur. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the property without our written permission.. Repairs & Improvements Tenancy Agreement 16 ▇▇. ▇▇▇ may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement.

REPAIRS AND IMPROVEMENTS. Tenant’s Responsibilities 5.1 Looking after You must report any repairs that are not your home is a joint responsibility between responsibility. You must also report any faults or damage you cause or discover immediately and allow us and youaccess to carry out repairs. 5.2 We You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required, we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance, you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home to inspect and carry out repairs and improvements. If you do not let us in, we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you and/or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out a periodic electrical inspection of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.6 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out any statutory inspections of our own installation and appliances. These include, but are not limited to, asbestos, water hygiene and radon. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.7 You are responsible for most repairs, minor maintenance and servicing needed to repairs. A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Handbook. 5.8 You are responsible for decorating the inside of your home. Our obligations: 1. We must keep in repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.9 You must report promptly not alter in any way the installations for Water, Gas or Electricity without express permission. Any work we do agree to, will require you to us any defects in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglect.provide compliance certification 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. 5.10 You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into the property without giving you any notice. We will only force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any reasonable costs we incur. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our NNC’s written permission. ▇▇5.11 You are responsible for the keys given to you at the time of letting. ▇▇▇ If you lose your communal door keys or fobs we may have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.12 The Council has installed smoke alarm equipment in your property and it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required and reporting faults. All of the Council’s employees and anyone sent by the Council to work in your home will carry out formal identification or a letter confirming their identity and purpose. Always confirm the person’s identity before letting them into your home. If in doubt please contact us. Tenants Rights 5.13 You have the right to get repairs completed which you are not responsible for. 5.14 You have the right to make improvements to your property only home (Applicable to Secure Tenants only) Before you commence any work you must get NNC’s agreement in writing, having made a written application complete with our written permission firstany relevant drawings. This benefits both you and the Council as we can advise on the relevant statutory permissions. You must also obtain have a legal duty to make any workers/contractors hired by you aware of the presence of asbestos in the areas to be worked on. 5.15 We will repair the structure, exterior and comply with interior fixtures and fittings of your property and keep in proper working order the:  installations for supplying water, gas, electricity from the meter point  wash hand basins, toilets, baths and showers installed by NNC  internal walls, ceilings and floor surfaces  kitchen units, sinks and baths  internal doors  window frames, glazing and openers  installations for supplying heat and hot water to your property  installations for supplying electricity to your property  disabled adaptations we have made to the property  the common parts; stairs, stores, sheds, lighting, and lifts. NNC will not maintain or repair:  Any item which a previous tenant left and for which you have agreed to take responsibility for  Garden paths or patio areas which are not essential for getting to and from your home unless they have been provided by NNC  Garden gates, fences and walls except those which form a boundary division and which have been provided by NNC. In addition, NNC will not provide or replace any required Building Regulations and Planning Permissionboundary fencing other than what was provided when the property was let to you. Where the improvements affect the gas  Trees or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreementshrubs

REPAIRS AND IMPROVEMENTS. 5.1 Looking after your home is a joint responsibility between us and you. 5.2 We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for decorating the inside of your home. Our obligationsresponsibilities: 1. We must keep are responsible for keeping the following items in good repair and working order: • the structure and exterior outside of buildings including drains, gutters and pipes • all fittings, pipes and connections supplying water, gas and electricity • all equipment for sanitation including basins, sinks, baths and toilets • all equipment that provides heating and hot water If you live in a flat, we will keep the propertyshared parts and services - entrances, halls, stairways, lifts, passages, refuse chutes and lighting - clean and in a good state of ▇▇▇▇.▇▇ 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourselfnecessayr. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidytid. Your obligations:y 4. You must report promptly let us know when a repair that is our responsibility needs to us any defects be done. You can repotr a repair by phoning the Repairs Helpdesk freephone, or by writing to or visiting your local housing office. If the repair is an emergency and our offices are closed, you should contact the out of hour ’s emergency number. You will find details of this service in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglectTenant Handbook. 5. If You must keep your home, including fixtures and fittings, clean and in good condition and make sure that other members of your household and people visiting you report a repair or arrange for any works (including servicing) and then fail to keep do the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreementsame. 6. You must are responsible for minor repairs and you should decorate all internal parts of your home as often as is necessary to keep them in good repair all parts of decorative order. You will find more details on this in the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglectTenant Handbook. 7. If you have failed You must allow our officers and people we authorise into your home at reasonable hours to: • inspect the condition of your home • carry out any work that may be necessary to do repairs which are your responsibility, we home or adjoining properties • inspect and maintain any gas and electrical installations We will give you reasonable notice in writing of the work when access is needed where possible. Our contractors and employees may enter your home without giving notice if we believe that entry is necessayr due to an emergency which must be done and could cause injuyr, or damage to your home or to a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for itneighbouring property. 8. In an emergency you must give our officers and people we authorise immediate access to your home. 9. You must let us get our written permission before you car y out improvements or alterations to your home. This includes, but is not limited to: • the fixing of satellite dishes and aerials • the installation of CCTV cameras You must apply for our representatives, agents permission in writing and give full details of the work you want to ▇▇▇▇ out. You may also need planning or contractors access the property building regulation consent. Your Tenant Handbook gives more details of this. If you have an introductory tenancy you will not be able to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and improvements or alterations to complete tenancy audits and inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediatelyuntil your tenancy has become secure. 10. We reserve the right to force entry into the property without giving you any notice. We will only force entry You must get our written permission if you are not there want to let us in immediatelyinstall a hard floor finish such as laminate flooring, hardwood overlay or ceramic tiles, or if you want to have bare floorboards in any room in your home. We will not refuse permission unreasonably but that we will probably only grant permission if you live in a house or ground floor flat. You must use an approved high quality underlay. As the use of hard floor finishes could cause nuisance to let us inyour neighbours due to noise transmission, if you car y out any of the above alterations without our written permission, we will be entitled to restore the property to its original condition during, or at the end of your tenancy. If we do force entryso we are entitled to recover reasonable costs from you for carrying out this work. Your Tenant Handbook gives more details of this.If you have an introductory tenancy, you will not be able to carry out improvements or alterations to your home until your tenancy has become secure. 11. The following condition applies if we will make tell you in writing that we are aware of a potential noise nuisance coming from your home that might be caused by the property secure when we leave itinstallation of a hard wood floor finish or bare floorboards: a. You must keep all your floors, including hallways and stairs, covered with carpet and a good quality underlay or with a similar floor covering that has similar noise-reducing qualities. Repairs & Improvements Tenancy AgreementThis does not apply to kitchens and bathrooms where floor coverings have been supplied by the council. 912. You If you or any members member of your household or your invited visitors must not cause any damage to the propertyproperty or any shared areas, you will have to make good the damage or pay our repair costs. If you or they cause the damage was caused other than by accident, the council will normally support any damage, you must put it right to our satisfactionpolice prosecution that may follow. If you don't, we may do the work and make you pay any reasonable costs we incurYour Tenant Handbook gives more details of what is covered under this condition. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the property without our written permission. ▇▇. ▇▇▇ may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement

REPAIRS AND IMPROVEMENTS. 5.1 Looking after your home is a joint responsibility between us and you. 5.2 . We are responsible for most repairs, maintenance and servicing needed to the property, but you are responsible for a number of minor repairs and for decorating the inside of your home. Full details of our responsibilities for the work we will carry out can be found in the Tenant Handbook. Our obligations: 1. We must keep in repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. You must report promptly to us any defects in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglect. 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to may recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement. 6. You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us or our representatives, agents or contractors access the property to carry out for example: ; necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspectionsinspections , as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into in to the property without giving you any notice. We will only force gain entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force gain entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement. 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any our reasonable costs we incurcosts, reasonably incurred. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the property without our written permission. ▇▇. ▇▇▇ may carry out improvements to your property only with our written permission first. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy Agreement.

REPAIRS AND IMPROVEMENTS. Tenant’s Responsibilities 5.1 Looking after You must report any repairs that are not your home is a joint responsibility between responsibility. You must also report any faults or damage you cause or discover immediately and allow us and youaccess to carry out repairs. 5.2 We You must pay for repair or replacement if you (or anyone living with you or visiting your home) causes deliberate damage. You must also pay for repair or replacement if damage is caused by your own neglect. If you are a victim of a crime which leads to repairs being required, we expect you as a responsible tenant to have insurance in place to pay for this cost. If you choose not to take insurance, you may be responsible for meeting the costs. 5.3 You must allow Council employees or people sent by the Council (their agents and contractors) access into your home to inspect and carry out repairs and improvements. If you do not let us in, we could take legal action to enter your home. In emergencies we may need to get in immediately to prevent risk to you and/or your neighbours and in extreme circumstances we may force entry. 5.4 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out an annual gas service of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.5 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out a periodic electrical inspection of our own installation and appliances. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.6 You must allow Council employees or people sent by the Council (their agents and contractors) into your home to inspect and carry out any statutory inspections of our own installation and appliances. These include, but are not limited to, asbestos, water hygiene and radon. If you do not let us in, we will take legal action to enter your home and you will have to pay our costs incurred in doing this. 5.7 You are responsible for most repairs, minor maintenance and servicing needed to repairs. A full list of the property, but repairs you are responsible for a number of minor repairs and is listed in the Tenants’ Handbook. 5.8 You are responsible for decorating the inside of your home. Our obligations: 1. We must keep in repair the structure and exterior of the property. 2. We will decorate the outside of your home and the shared parts when necessary or according to a planned maintenance programme, unless you have done the work yourself. 3. We will keep communal grounds and landscaped areas that are our responsibility clear and tidy. Your obligations: 4. 5.9 You must report promptly not alter in any way the installations for Water, Gas or Electricity without express permission. Any work we do agree to, will require you to us any defects in the property which are our responsibility to repair and not allow the property to fall into disrepair through neglect.provide compliance certification 5. If you report a repair or arrange for any works (including servicing) and then fail to keep the appointment without giving at least 24 hours notice we reserve the right to recharge you for our reasonable expenses reasonably incurred i.e travelling costs, wasted labour costs. Repairs & Improvements Tenancy Agreement 6. 5.10 You must keep in good repair all parts of the property which we are not obliged to repair, and not allow the property to fall into disrepair through neglect. 7. If you have failed to do repairs which are your responsibility, we will give you notice in writing of the work which must be done and a reasonable time in which it must be completed. If you don't, we may do the work and make you pay for it. 8. You must let us remove or our representatives, agents or contractors access the property to carry out for example: necessary repair inspections, repairs, improvements, planned programmes, gas servicing and safety checks, and to complete tenancy audits and inspections, as long as: • You have had at least 24 hours notice in writing (unless there is an emergency); and • They show you their proof of identity. If there is an emergency (such as, where somebody may be in danger, there is a risk of damage to the property, or the adjoining property) we will not give you any written notice and you must let us enter your home immediately. We reserve the right to force entry into the property without giving you any notice. We will only force entry if you are not there to let us in immediately, or if you refuse to let us in. If we do force entry, we will make the property secure when we leave it. Repairs & Improvements Tenancy Agreement 9. You or any members of your household or your invited visitors must not damage the property. If you or they cause any damage, you must put it right to our satisfaction. If you don't, we may do the work and make you pay any reasonable costs we incur. ▇▇. ▇▇▇ must not knock down, alter or remove any part of the structure, fixtures or fittings to the property Including hedging and fencing which mark a boundary without our NNC’s written permission. ▇▇5.11 You are responsible for the keys given to you at the time of letting. ▇▇▇ If you lose your communal door keys or fobs we may carry out improvements have to change the locks and issue all occupiers with a new access key, the cost of this action would be recharged to you. 5.12 The Council has installed smoke alarm equipment in your property only with our written permission firstand it will be your responsibility to ensure that it is satisfactorily maintained by renewing batteries when required and reporting faults. You must also obtain and comply with any required Building Regulations and Planning Permission. Where the improvements affect the gas or electrical systems the work must be carried out by an appropriately qualified and registered person or contractor. Repairs & Improvements Tenancy AgreementTenants Rights