Repeat Faults. Except as set out in paragraph 3.8, if the Communications Provider raises a fault for a WLR3 Wholesale Access, WLR3 ISDN2, or WLR3 ISDN30, or GEA-FTTP Service and it is closed by BT, and the Communications Provider raises a subsequent fault for the same WLR3 Wholesale Access, WLR3 ISDN2, or WLR3 ISDN30 channel, within 28 days of the closure of the previous fault and the subsequent fault is closed by BT and both faults have been closed by BT using the following combinations of Clear Codes and the fault is in the same point of the BT Network: Right When Tested followed by a network fault in the BT network Fault Not Found followed by a network fault in the BT network In Home Clear followed by a network fault in the BT network the Communications Provider shall be entitled to compensation as set out in paragraph 4.6 of Section A below.
Appears in 6 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement