Repeat Faults. If there is a repeat fault as set out in paragraph 3.7, and this is due to BT’s act, error or omission, then BT shall pay to the Communications Provider fixed compensation: a) £10 for each WLR3 Wholesale Access, or WLR3 ISDN2 repeat fault, or; b) £12 for each WLR3 ISDN30 fault on the same WLR3 ISDN30 channel, when the Communications Provider submits its claim to BT for within 6 months of the closure of the subsequent fault. The payment of compensation to the Communications Provider for In Home Clear followed by a network fault in the BT network, is subject to the process set out in the SLA/SLG Policy, Business Rules Overview.
Appears in 4 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Repeat Faults. If there is a repeat fault as set out in paragraph 3.73.8, and this is due to BT’s act, error or omission, then BT shall pay to the Communications Provider fixed compensation:
a) £10 for each WLR3 Wholesale Access, or WLR3 ISDN2 repeat fault, or;
b) £12 for each WLR3 ISDN30 fault on the same WLR3 ISDN30 channel, when the Communications Provider submits its claim to BT for within 6 months of the closure of the subsequent fault. The payment of compensation to the Communications Provider for In Home Clear followed by a network fault in the BT network, is subject to the process set out in the SLA/SLG Policy, Business Rules Overview.
Appears in 1 contract
Sources: Service Level Agreement
Repeat Faults. If there is a repeat fault as set out in paragraph 3.73.78, and this is due to BT’s act, error or omission, then BT shall pay to the Communications Provider fixed compensation:
a) £10 for each WLR3 Wholesale Access, or WLR3 ISDN2 repeat fault, or;
b) £12 for each WLR3 ISDN30 fault on the same WLR3 ISDN30 channel, when the Communications Provider submits its claim to BT for within 6 months of the closure of the subsequent fault. The payment of compensation to the Communications Provider for In Home Clear followed by a network fault in the BT network, is subject to the process set out in the SLA/SLG Policy, Business Rules Overview.
Appears in 1 contract
Sources: Service Level Agreement