Common use of Reporting and Information Clause in Contracts

Reporting and Information. When reporting any Fault to Pacnet, Customer shall furnish to Pacnet via PSC: (a) full name of Company; (b) Caller information; (c) Service Information; (d) Pacnet Circuit ID or IP address; (e) Fault details and duration; and (f) any other information required by Pacnet to identify Customer and/or the Fault, and for the purposes of Fault rectification. Upon Customer furnishing of sufficient information as mentioned above and upon the PSC’s confirmation of the validity of the Fault based on information by Customer, Pacnet will issue a trouble ticket (“Ticket”) for the Fault so reported by Customer. PSC shall act as single point of contact for the management of the Fault and shall arrange for problem investigation and resolution.