Common use of Reporting Platform Clause in Contracts

Reporting Platform. STI shallprovide AT&T eCommerce with operational metrics and visibility to all transactions flowing through the Order Gateway and Workflow Manager. STI will use the Reporting Platform to provide data and metrics on a historical, daily and in real-time basis. The Reporting Platform provides complete visibility for each step of the AT&T eCommerce transaction management process. The following reporting tools are components of the Reporting Platform and will be enhanced and managed by STI throughout the term of this OMC Contract: • Real-Time Reporting (RTR) portal will provide visibility and fallout statistics as transactions flow through the gateway and change status throughout the transaction lifeccyle process. • Mobile reports that allow AT&T key business users to receive critical data on their online transactions right to their Blackberry or data device. • Daily Operational Reports will provide analysis and trends for all data and voice transactions STI shall provide the following KPIs to AT&T on a daily, weekly, monthly and quarterly basis: a) Total orders processed via the OMC b) Total orders processed through Order Gateway, fallout error queue, etc c) Total order received and total orders entered by the order center cut off time d) Total orders entered and not fulfilled by the OMC e) Total orders activated, shipped and cancelled f) Total orders in queue to be processed at the OMC (real-time) g) Real-time order status tracking throughout the life cycle of an order. Identify order process flow constraints