Reporting Service. Levels (RSLs) - These measure Service Provider's performance of the Services using a range of quantitative and qualitative Service Levels. [***]* 2.1 Service Levels shall be used to measure Service Provider's performance of the Services set out in Schedule A of this Agreement. 2.2 Service Levels are, and new Service Levels or changes to Service Levels shall be, based on objective and clearly defined measurable criteria.
Appears in 2 contracts
Sources: Services Agreement (Exult Inc), Services Agreement (Exult Inc)
Reporting Service. Levels (RSLs) - These RSLs)—These measure Service Provider's ’s performance of the Services using a range of quantitative and qualitative Service Levels. [***]*
2.1 Service Levels shall be used to measure Service Provider's performance of the Services set out in Schedule A of this Agreement.
2.2 Service Levels are, and new Service Levels or changes to Service Levels shall be, based on objective and clearly defined measurable criteria.
Appears in 1 contract
Sources: Services Agreement (Exult Inc)