Request for Remote Diagnostics. Heidelberg’s Central Call Desk accepts requests for Remote Diagnostics Service Monday through Friday from 8 a.m. to 8 p.m. EST for prepress and press products. Postpress requests are accepted Monday through Friday from 8 a.m. to 5 p.m. EST. Outside of these standard support hours Remote Diagnostics Service can be requested through the Global Expert Helpdesk that operates 24/7. In order to place a call for Remote Diagnostics Service customers will be provided with a Direct Priority Access phone number for that purpose. Direct Priority Access and Global Expert Network 24/7 are currently limited to press products only. [no notes on this page]
Appears in 2 contracts
Sources: Heidelberg Partner Program Agreement, Heidelberg Partner Program Agreement