Common use of Requesting a Change Clause in Contracts

Requesting a Change. 3.1 Either party may submit a written request for Change to the other party. (a) Where Sundown Solutions initiates a request for a Change, it will at the same time send to the Customer a draft Change Control Note signed by an authorised representative of Sundown Solutions. (b) If the Customer reasonably considers that it requires further information in order to consider the proposed Change, it will notify Sundown Solutions within five (5) Business Days of receipt of the request. Such notification must detail the further information required. (c) If paragraph 3.1(b) applies, Sundown Solutions will provide the required information and, if required, re-issue the draft completed Change Control Note signed by an authorised representative of Sundown Solutions within five (5) Business Days of receiving such notification from the Customer. (d) Where the Customer initiates a request for Change, it will at the same time provide Sundown Solutions with as much detail as is necessary to enable Sundown Solutions to prepare a draft Change Control Note. (e) If Sundown Solutions considers that it requires further information in order to consider the proposed Change, it will notify the Customer within five (5) Business Days of receipt of the request. Such notification must detail the further information required. The Customer will provide the further information within five (5) Business Days of receipt of the notification from Sundown Solutions. Sundown Solutions may repeat this process until it is satisfied that it has sufficient information to approve or reject the request for Change. (f) Sundown Solutions will, within five (5) Business Days of the date of receipt of the request for Change pursuant to paragraph 3.1(d), or the date of receipt of further information pursuant to paragraph 3.1(e), submit an estimate of the costs of assessing the request for Change and preparing and negotiating a draft Change Control Note. The Customer will respond rejecting or accepting any estimate within five

Appears in 2 contracts

Sources: Managed Services Agreement, Service Agreement