Requesting and Receiving Service Sample Clauses

The 'Requesting and Receiving Service' clause defines the procedures and requirements for how a party may request services from the provider and how those services will be delivered. Typically, this clause outlines the steps for submitting service requests, any necessary approvals, and the expected timelines for fulfillment. For example, it may specify that requests must be made in writing or through a designated portal, and that the provider will confirm receipt and provide an estimated completion date. The core function of this clause is to establish a clear, consistent process for initiating and managing service delivery, thereby reducing misunderstandings and ensuring both parties know their responsibilities.
Requesting and Receiving Service. 1. You must notify us of any Mechanical Failure when it happens and prior to the expiration of your Agreement term. We are 2. We will use reasonable efforts to provide a referral to a Service Professional within two (2) hour(s) after the service request is received during normal business hours and within twenty-four (24) hour(s) for requests received outside of normal business hours. We will determine, at our sole discretion, which repairs constitute an emergency requiring expedited service and will give consideration to covered Mechanical Failures that affect the habitability of the dwelling. 3. We are not responsible for expenses you incur without our express consent/authorization. We will not reimburse you for any costs associated with unauthorized repairs, replacements or work performed by unauthorized contractors or Service Professionals. 4. This Agreement includes a deductible amount listed on your Agreement Coverage Summary Page. You will be required to pay a deductible at the time you request service under this Agreement. In the event you have a separate replacement deductible for an Item, you will be required to remit payment prior to the replacement Item being ordered. All or a portion of your deductible may be nonrefundable. 5. You will be responsible for and must remit payment for any and all amounts related to the repair and/or replacement services performed under the Agreement that are not expressly covered or are listed as exclusions under the terms, conditions and provisions of this Agreement. 6. We rely on local in-network Service Professionals, availability of parts to perform repairs, and inventory of Items to issue replacements in order to fulfill the terms of this Agreement. We reserve the right to pass through any surcharges incurred by us in providing coverage under this Agreement to you, including surcharges for parts, delivery, and labor. You will be advised of any surcharges that you are responsible for paying prior to the incurrence of any surcharge. 7. You are responsible to provide access to the covered Item(s) for the Service Professional to diagnose, obtain approval for, and/or complete repairs for covered Mechanical Failures. You are responsible to pay us and/or our Service Professional any service charge and additional charges assessed by our Service Professional resulting from your failure to provide access and/or for missed appointments caused by you. 8. No services will be performed if the Service Professional is prevent...
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Requesting and Receiving Service. 1. You must notify us of any mechanical failure when it happens and prior to the expiration of your Agreement. We are 2. We will use reasonable efforts to provide a referral to an independent contractor within two (2) hour(s) after the service request is received during normal business hours and within twenty-four (24) hour(s) for requests received outside of normal business hours. We will determine, at our sole discretion, which repairs constitute an emergency requiring expedited service and will give consideration to covered mechanical failures that affect the habitability of the dwelling. 3. We are not responsible for expenses you incur without our express consent. We will not reimburse you for any costs associated with unauthorized repairs or work performed by unauthorized contractors. 4. This Agreement may include a deductible amount, as listed on your Agreement Coverage Summary Page. You may be required to pay all or part of your deductible at the time you request service. All or a portion of your deductible may be nonrefundable. 5. You are responsible to provide access to the covered property during normal business hours for the independent contractor to diagnose, obtain approval for, and/or complete repairs for covered mechanical failures. You are responsible to pay us and/or our independent contractor any service charge and additional charges assessed by our independent contractor resulting from your failure to provide access and/or for missed appointments caused by you. 6. We reserve the right to obtain, at our expense, a second opinion by an independent contractor prior to determining eligibility for coverage.
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