Common use of Requesting Services Clause in Contracts

Requesting Services. 2.1 In response to a request by the Customer, the Supplier shall prepare and send to the Customer an initial Statement of Work (SoW). If the Customer wishes to contract with the Supplier to either provide the Managed Services or Consultancy Services set out in that initial SoW, it will indicate its acceptance of the initial SoW by signing it and returning a signed copy to the Supplier, whereupon the Contract will come into existence. 2.2 Depending on the nature of the service, the Customer recognises that it may be necessary for the Supplier to perform additional preparatory design or specification work before proceeding with the provisioning and/or “go live”, in which case the Supplier will provide to the Customer upon completion of that additional preparatory work a Supplementary SoW setting out further detail on how the Services will be provided. The Customer may request reasonable changes to the Supplementary SoW, and the Supplier will use reasonable efforts to accommodate such changes within the scope of the Fees set out in the Initial SoW, failing which the Supplier and the Customer, each acting reasonably, will agree such changes to the Managed Services and the corresponding Fees as may be required to give effect to the Customer's request. The Customer can accept a Supplementary SoW in writing or by email that the Supplier proceed with providing the Services, and in the absence of a written indication to the contrary will be deemed to have accepted a Supplementary SoW 7 days after the Supplier sends it to the Customer. Once accepted, a Supplementary SoW forms part of the SoW (and, therefore, part of the Contract) in respect of the relevant Service(s). This supplementary SoW shall only be deemed to be accepted upon an authorised signature from the Customer. 2.3 Following acceptance of the SoW (including, where applicable, any Supplementary SoW), the Supplier will provide the Customer with a provisional Activation Date for each of the ordered Services. The Supplier will use reasonable efforts to begin delivering the relevant Services by such provisional Activation Date.