RESERVATION PROCEDURES. Federal travelers in official travel status should normally obtain their rental vehicle through their Commercial Travel Office (CTO) or Travel Management Center (TMC) which includes the Defense Travel System (DTS) or E-GOV Travel Services (ETS). When required, travelers may also book their reservations through company’s web site, counter walk-up service or by telephone if the CTO or TMC is not available. Rental car reservation agents receiving telephone requests will quote current Government rates, verify participating locations and hours of operation and advise renters of vehicle pick up and drop off locations. In the rare event of an unavoidable situation that requires a traveler in official travel status to book a rental car at a rate other than the Government rate through an online or other commercial travel system, the Company will change the reservation to a Government rate at the request of the traveler. The rate change request must occur before the traveler signs the rental contract. Rental rates confirmed by the company will be guaranteed and honored for 60 days from the time of reservation. Repeated Company failure to honor reservations will be grounds for placing individual locations in non-use until satisfactory remedial measures are effected. Charge card numbers will not be required to make reservations. A confirmation number and the local rental location telephone number will be provided at the time a reservation is made. The toll free number for reservations is shown in Appendix D. In addition, a confirmed reservation will be held for a minimum of 2 normal business hours after renters' scheduled flight arrival time, or after scheduled pick up time where flight time is not known. For city/suburban locations, if the traveler is late in picking up the vehicle, the Company will provide a vehicle within thirty (30) minutes of the traveler’s arrival.
Appears in 3 contracts
Sources: Rental Car Agreement, Rental Car Agreement, Rental Car Agreement