Resolution of Disputes between Parties. a. If you and PASSTIME have a disagreement related to PASSTIME service, both parties will try to resolve disputes directly, without resort to legal process (litigation, arbitration, and/or mediation). If the parties cannot resolve dispute, both parties agree, to the fullest extent permitted by law, to solve such disputes via binding arbitration to resolve the dispute. b. Arbitration shall be conducted under commercial rules (and, where applicable, wireless industry arbitration rules) for arbitration by the American Arbitration Association through its offices in Denver, Colorado, USA. Denver shall be the site for any such arbitration process. c. If for some reason these arbitration requirements do not apply, or a claim proceeds in small claims court, PASSTIME and you each waive any trial by jury.
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Sources: Terms and Conditions, Terms and Conditions