Common use of Resolution of Faults Clause in Contracts

Resolution of Faults. (a) The LFC will use its best endeavours to diagnose and resolve each Fault promptly, and in any event will diagnose and resolve each Fault in accordance with the applicable Core Service Levels set out in the Service Level Terms for the applicable Wholesale Service. (b) The Service Provider will give the LFC and its representatives such access to the Service Provider’s premises as the LFC considers reasonably necessary to diagnose and resolve a Fault, and will use all reasonable endeavours to ensure that Resellers and End Users do the same (which may require the LFC entering the Reseller’s premises as a contractor to the Service Provider).