Common use of RESOLUTION TIMES Clause in Contracts

RESOLUTION TIMES. System Innovators will use commercially reasonable efforts to provide a resolution (via remote support, workaround, patch or other forms determined by System Innovators) to a reported Ticket within the timeframe set forth in the Resolution Time column in Section 8.1 below that corresponds to the assigned severity level.

Appears in 2 contracts

Sources: Addendum to System Innovators Agreement, Software License Agreement