Common use of Resources and Support Clause in Contracts

Resources and Support. Provider shall, throughout the Term, make available such resources, including Provider personnel, as are reasonably required to: (a) train designated employee(s) of the State in the use of the Application; (b) support the obligations of the State provided in Section 4; (c) develop modifications to the Application as agreed to by the Parties in any Exhibit hereto; and (d) otherwise support the Application as provided under this Agreement and any Attachments or Exhibits hereto. Provider shall also make available to the State technical support for the Application within 1 Business Day of receiving inquiries by electronic mail or telephone and respond to problems or issues in accordance with the service levels and warranties set forth in this Agreement and exhibits. In addition, Provider shall provide the State with the name and contact information for key programmers who are familiar with the Source Code for the Application, and shall make such programmers available for transition purposes if the State terminates this Agreement for cause.