Common use of Resources for Assistance Clause in Contracts

Resources for Assistance. If you encounter problems when submitting your application in ▇▇▇▇▇▇.▇▇▇, you must attempt to resolve them by contacting the ▇▇▇▇▇▇.▇▇▇ Service Desk at the following: • By e-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ • By phone: (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇ (1-800-518-GRANTS). The ▇▇▇▇▇▇.▇▇▇ Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Additional support is also available from the NIH eRA Service desk at: • By e-mail: ▇▇▇▇://▇▇▇▇▇▇.▇▇▇.▇▇▇/support/index.html • By phone: ▇▇▇-▇▇▇-▇▇▇▇ or (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇. (press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: • Access the ASSIST Online Help Site at: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/erahelp/assist/ • Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.

Appears in 8 contracts

Sources: Cooperative Agreement, Cooperative Agreement, Cooperative Agreement

Resources for Assistance. If you encounter problems when submitting your application in ▇▇▇▇▇▇.▇▇▇, you must attempt to resolve them by contacting the ▇▇▇▇▇▇.▇▇▇ Service Desk at the following: By e-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ By phone: (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇ (1-800-518-GRANTS). The ▇▇▇▇▇▇.▇▇▇ Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Additional support is also available from the NIH eRA Service desk at: By e-mail: ▇▇▇▇://▇▇▇▇▇▇.▇▇▇.▇▇▇/support/index.html By phone: ▇▇▇-▇▇▇-▇▇▇▇ or (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇. (press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: Access the ASSIST Online Help Site at: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/erahelp/assist/ Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.

Appears in 8 contracts

Sources: Cooperative Agreement, Cooperative Agreement, Cooperative Agreement

Resources for Assistance. If you encounter problems when submitting your application in ▇▇▇▇▇▇.▇▇▇, you must attempt to resolve them by contacting the ▇▇▇▇▇▇.▇▇▇ Service Desk at the following: By e-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ By phone: (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇ (1-800-518-GRANTS). The ▇▇▇▇▇▇.▇▇▇ Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Additional support is also available from the NIH eRA Service desk at: • By e-mailTo submit a service request ticket: ▇▇▇▇://▇▇▇▇▇▇.▇▇▇.▇▇▇/support/index.html By phone: ▇▇▇-▇▇▇-▇▇▇▇ or (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇. (press Press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: Access the ASSIST Online Help Site at: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/erahelp/assist/ Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.

Appears in 5 contracts

Sources: Cooperative Agreement, Cooperative Agreement, Cooperative Agreement

Resources for Assistance. If you encounter problems when submitting your application in ▇▇▇▇▇▇.▇▇▇, you must attempt to resolve them by contacting the ▇▇▇▇▇▇.▇▇▇ Service Desk at the following: • By e-mail: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ • By phone: (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇ (1-800-518-GRANTS). The ▇▇▇▇▇▇.▇▇▇ Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Additional support is also available from the NIH eRA Service desk at: • By e-mailTo submit a service request ticket: ▇▇▇▇://▇▇▇▇▇▇.▇▇▇.▇▇▇/support/index.html • By phone: ▇▇▇-▇▇▇-▇▇▇▇ or (toll-free) ▇-▇▇▇-▇▇▇-▇▇▇▇. (press Press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: • Access the ASSIST Online Help Site at: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/erahelp/assist/ • Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.

Appears in 3 contracts

Sources: Cooperative Agreement, Cooperative Agreement, Cooperative Agreement